Job Summary:
The Accommodation Supervisor is responsible for overseeing the daily operations and staff within the accommodation facility to ensure exceptional guest experiences and smooth operations. This role involves managing guest services, supervising accommodation staff, and maintaining high cleanliness, safety, and guest satisfaction standards.
Key Responsibilities:
Staff Management:
- Train, supervise, and schedule accommodation staff and other support staff.
- Foster a positive work environment, and encourage teamwork, collaboration, and open communication.
Operations Management:
- Oversee daily operations, including room assignments, housekeeping schedules, maintenance requests, and inventory management.
- Coordinate with housekeeping, maintenance, and other departments to ensure efficient workflow and resolve operational issues.
- Monitor and maintain the facility's cleanliness, safety, and standards.
- Enforce safety guidelines and protocols to protect employees and maintain a safe working environment.
- Stay updated on health and safety regulations pertaining to Accommodation operations.
- Work Closely with the Accommodation manager to ensure Standards kept at the highest level
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To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
- To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.