Position Title: Agency Operations Administrator – 12 Month Fixed Term Contract of Employment
Role Description:
The Global Service Centre for Corporate Banking Services (CBS) with offices in Dublin and Utrecht, located within the COO Domain, is a department responsible for the provision of Back Office loan and trade agency administration services to Front Office business lines across multiple regions. It operates within a highly regulated, high value, high risk international business environment with an extremely low error tolerance, and high reputational and systemic responsibilities. The market in which it operates is international and dynamic with suppliers, staff and counterparties operating in different global time zones and cultures.
The role of the Agency Operations Administrator is to book, manage and maintain lending and trade products within a client portfolio in line with documented processes and to agreed quality and service standards.
The candidate will be servicing customers in the North America region and the working hours will be
2pm – 10pm.
Under the Right to Work in Ireland – the candidate for this role must either have a valid EU work permit or holder of Stamp 4 Visa or Stamp 1G Visa
Core Tasks and Responsibilities of the Role:
- Manages a portfolio of clients ensuring that all associated tasks are completed within process deadlines
- Consistently executes all processes and controls in accordance with procedures, work instructions and policies
- Interprets and actions, Client or internal instructions to book new loan/trade contracts and manage the disbursement of funds
- Proactively manages loan lifecycle events e.g. rollovers, interest settlements, treasury funding
- Manages the reconciliation of cash movements and funding requests and works to resolve any breaks in a timely manner
- Builds relationships and liaises with stakeholders across the organisation to drive a quality service
- Understands and complies with the Global Customer Service Standards
- Escalates effectively to deal with bottlenecks, knowledge or barriers
- Develops an understanding of Rabobank’s products and services and their contribution to the Bank’s strategy
- Liaises internally (within own team) to ensure quality and productivity levels can be achieved
- Provides practical / technical expertise to projects or initiatives
- Carries out a variety of administrative work duties as directed
Risk and Control
- Has good risk awareness and understands any process risks and the importance of highlighting control gaps
- Complies with risk standards and adheres to related processes and policies
- Provides suggestions to enhance the risk environment and helps others learn from process errors
- Completes all mandatory risk training courses before the due date
- Knows what is expected and works to achieve same (or highlights where impediments exist)
- Offers co-operation and assistance to colleagues when this is required
- Is eager to learn and willingly participates in training and development activities
- Takes ownership for own learning and drives career ambitions
- Puts skills, capacity and experience at the disposal of colleagues to achieve team objectives
- Has a continuous improvement mindset and makes suggestions about how to improve the performance of the process
- Actively participates in team discussions and events and provides objective challenge
- Seeks feedback from and provides input to other team members
- Is service focused and strives to understand customer needs and exceed expectations
Technical Requirements
- Knowledge of corporate loan products & processes
- Practical experience using the Flexcube Core Banking and SWIFT systems
- Ability to deliver and facilitate learning initiatives