Job Purpose
The purpose of this field-based position is to provide scientific and technical support to our customers on the health, diagnostics and disease control of their animals. The person in role is required to work closely with Account Managers (AMs) using their veterinary expertise to support the delivery of sales growth and market share gains.
Having this role in our structure ensures our scientific resources and technical activities create and deliver unparalleled value to our customers. It’s a major differentiator, creating competitive advantage and contributing to the growth of our business.
Core Responsibilities
Planning
- Align activities to the AMs account plans, to relevant marketing programmes and to management direction
- Plan and implement the Key Opinion Leaders (KOL) management activities including KOLs identification, profiling in CRM System and annual plans for active KOLs in line with the Europe, Africa and Middle East regions, KOL Management guidelines and specific brand team direction
- Manage time effectively to allow for Business Unit support; ~20% of time and Customer support; ~80% of time
Relationships
- Work with the AM to deliver bespoke customer solutions utilising all available resources and value add services
- Develop mutually beneficial long-term partnerships with our customers based on veterinary expertise, respect & reputation
- Offer support, training and coaching to AMs and colleagues in the country team that shares your expertise and adds value to our customers
Customer activities
- Grow the customer’s product usage using technical and business knowledge. Deliver programmes that improve animal health and productivity
- Use practice data to identify opportunities and tailor our programmes to customer needs
- Provide the agreed standard of technical support to our customers, respond to customer queries and complaints quickly and effectively
- Undertake diagnostic support as required
- Support specific customers in association with AMs to provide a constant flow of information to the customer. Propose phase 3b/4 studies where necessary
- Participate in brand cross functional teams
- Support the National Veterinary Manager/s when required
- Support European cluster when required
Veterinary knowledge and expertise
- Use veterinary expertise to better inform customers of a product’s technical workings, diagnostic applications, uses and effects
- Share knowledge with AMs and throughout wider business
- Identify opportunities to use expertise to affect a commercial gain
- Maintain high level of expertise with the evolving portfolio of products, services, pricing and competition
Compliance
- Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice
- Deliver technical training and coaching to AMs that is consistent and compliant with Zoetis practice. Ensure adequate understanding and knowledge transfer on products and diseases
- Act in co-operation with AMs to keep accurate records of customer activity
Key Skills
Capability in, or potential to develop;
- Strong communication skills; written and verbal
- Knowledge base. Ability to retain and recall technical information to a detailed level on products and diseases
- Translation of technical information into clear concepts
- Customer focus with a strong service orientation
- Relationship and stakeholder management; can build successful and effective relationships
- Commercially mentality and focus on business opportunities
Behaviours
Our Colleagues make the difference
- Keep current. Ensure your knowledge is accurate, detailed and extensive
- Instil confidence in your customers and colleagues through a track record of getting it right
Always do the right thing
- Earn the customers respect by consistently acting with honesty and integrity
- Be clear and direct with technical details. Don’t allow room for interpretation and don’t over promise or under deliver
- Recognise your respected position in the communities we serve, and represent our brand with honour
Customer obsessed
- Make the service you give to your customers individual and memorable, every time.
- Know your vets. Know more than just their names
- Establish effective and lasting relationships with customers that build loyalty to our brand
Run it like you own it
- Act decisively. Make controlled, rapid decisions and implement them
- Base your decisions on analysis, experience and judgement
- Apply commercial thinking to customer interactions and reach outcomes using a sound business mind
We are one Zoetis
- Give your time and expertise to your colleagues who need it. Be generous with help, support and praise
- Speak to customers with a united voice. Know what the AM knows, and vice versa
Training & Qualifications
- Degree Qualification in Veterinary Medicine (DVM)
- Certificate of specialisation in a relevant disease management or animal health area is beneficial
Experience
- Experience as Veterinary Practitioner
Travel Requirement
- High frequency of travel within Ireland. Drivers Licence required
- Occasional foreign travel
Location
- The person should be located in the North or Northwest of the Republic of Ireland, but their territory includes Northern Ireland.
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.