Assistant Practice Manager / Senior Admin - The Square Medical Dundalk
Centric Health, founded in 2003, is a leading provider of integrated healthcare services with over 77 practices across Ireland, serving 200,000 patients annually. We are expanding rapidly in the primary healthcare sector across Europe, including Ireland, the Netherlands, and Germany. Our mission is to deliver compassionate, patient-centered care at an affordable price.
Position Overview:
The role of Assistant Practice Manager / Admin involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies.
Benefits of working with Centric Health:
- Pension: The company will match a 5% employee contribution on a monthly basis.
- Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.
- Sick Leave: Upon completion of your probation, the Company will pay basic salary totalling a maximum of 2 weeks of your contracted hours.
- GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.
- Indemnity: Indemnity is covered under the Company's policy.
- Birthday Day Off
- Maternity Leave
- Paternity Leave
- Flexible Working
Specific Job Details:
Position Title: Assistant Practice Manager/Senior Admin
Terms: Permanent, Part-time
Working Pattern: 25 hours per week (full Tuesday, afternoon Thursday and full Friday)
Location: 1st Floor Elgee Building, Market Square, Dundalk, Co. Louth. A91 YR9X
Key Roles & Responsibilities:
Administrative Duties
Responsible for general office management
Answer phones and direct calls
Reply to general email
Organise and book patient appointments
Meet and greet patients attending the practice
Maintain GMS patient records and validate medical cards where relevant
Maintain patient files in the patient administration system
Oversee the collection of payments and issuing of receipts for payments
received and where relevant complete end of day reconciliation
Maintain filing, scanning and all other paperwork on a daily basis
Deal with all patient queries to completion and/or distribute to other team
members as required eg: prescription requests, social welfare certs, referral
letters etc
Provide support function for medical staff and ancillary service providers
Completion of any ad hoc projects or additional tasks as requested by
Practice Manager
Strive to maintain a positive patient experience and high standard of care
Ensure a proactive approach to all daily, weekly and monthly tasks within the
administrative function
Report all IT issues to Central IT and support & train the Trim team in using
the IT system
Support to Practice Manager in Operational Management of Clinic:
To champion the delivery of an excellent patient experience by the
Administration team, e.g. keeping patients informed & going the extra mile
for the patient
To assist with providing and monitoring KPI's in conjunction with the Practice
Manager if required
Liaise with third party providers offering ancillary services in the practice and
provide assistance and support when required
Collation and submission of claims, e.g. GMS, Social Welfare, Childhood
vaccines, maternity etc.
Assist with the management of staff rotas, ensuring that sufficient cover is in
place to meet business needs. To include monitoring the requirement for
suitable cover for annual leave across all disciplines
Act as admin team lead and main point of contact for supporting the practice
Other Duties:
Skills Required:
in the absence of Practice Manager and where relevant to attend meetings in
the absence of manager
In absence of Practice Manager, be first point of contact in dealing with
complaints
Where required, or in the absence of the Practice Manager, provide
necessary information to all business partners (regional manager, finance,
HR, Locumotion, QSR) in the specified timelines and also ensure bank
lodgements are carried out in line with policy
All staff, but particularly those with direct patient contact, have a
responsibility for the prevention of infection
All staff have a responsibility to work with the company risk management
strategy and its requirements
Other Duties:
As deemed appropriate by the Practice Manager/Regional Manager/Partner Doctor. This job spec may be amended from time to time and additional tasks and duties added in line with business requirements.
Skills Required:
Excellent interpersonal, communication and telephone skills
Computer literate in Word/excel/E-mail
Experience of computerised medical practice is desirable but not essential
Willingness to be a team player and an ability to work on own initiative
Excellent organisational skills
Excellent customer service skills
Flexibility
Ability to use initiative and problem solve
Discreet with adherence to patient confidentiality
Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce