Assistant Service Delivery Manager

Job Title: Assistant Service Delivery Manager, ODMA South

Location: Ballymount, Dublin 12

Reporting To: Service Delivery Manager, ODMA South

Purpose: Assists in leading the day-to-day management of our ODMA South operation to ensure delivery of our contract KPIs, whilst ensuring a customer centric approach.

Key Responsibilities and Tasks

• Responsible for the management and performance of the Depot Supervisors, Traffic Supervisor and Driver teams.
• Lead and develop the above teams to deliver the best outcomes for our customers on a daily basis, whilst also striving for continuous improvement
• Work with Supervisory and Driver teams to continually improve the run out and service delivery
• Ensure the Supervisory teams are implementing effective service recovery plans, to ensure the delivery of internal KPIs
• Assist other departments to plan and adapt service to meet changing patterns of traffic and to deal with special events
• Assist the Service Delivery Manager in the running of operational audits (such as first use checks, uniform, CPC/Licence compliance)
• Ensure the Supervisory and Driver teams are working within compliance (Licence, CPC, driver hours, etc)
• Assist in the planning and management of route learning
• Ensure ongoing effective communications and positive engagement with Supervisory and Driver teams
• Work with team members in Service Performance and Engineering to ensure service delivery
• Manage supervisory and driver teams in line with the Company’s Performance and Conduct Guidelines
• Ensure prompt and effective investigations into all accidents and incidents in line with Company Performance and Conduct Guidelines, and conduct disciplinaries where required
• Support HSEQ team as required
• Work alongside to support the ODMA North team as required
• Maintain an effective and positive working relationship with the Trade Union
• Ensure that Health and Safety requirements are monitored and managed proactively, including taking part in Management Safety Tours
• Responsibility in managing, participating, and complying with the Integrated Management System (IMS)

Knowledge and Skills Requirements:

Essential:

• Significant experience of managing a team in an operational environment.
• Relevant professional development or management qualification.
• Track record of meeting performance and an understanding of key operational performance
• Experience of managing change effectively.
• Strong people manager.

Desirable:

• Experience of managing budgets effectively.

Competencies, desirable traits or attributes:

• A relationship builder.
• Effective and supportive leadership and mentoring experience.
• An effective communicator.
• Strong customer focus.

Key Safety Responsibilities:

• To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.
• Ensure that you and any guests to any company premises understand emergency and evacuation arrangements.
• Ensure your working environment is maintained in a safe and tidy condition. To act proactively in identifying and any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.
• Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.

Note:

This job description is a guide only. Any omission from this job description does not in any way imply that it is not part of the required duties. Employees are expected to comply with the instructions of any Company Official.

To apply for this vacancy, please send an up to date cover letter and CV to careers@goaheadireland.ie with the Job Title in the subject line by end of day Sunday 24th August 2025.