Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
Preferred qualifications:
- Experience in business analysis, statistical analysis, or machine learning, data is expertly leveraged to generate insights.
- Ability to grow in dynamic, ever-changing environments, demonstrating strong resilience and to quickly adjust.
- Ability to possess end-to-end skills in project and process management, including prioritization, multitasking, and adeptly navigating cross-team dynamics.
- Excellent influencing and collaborating skills with cross-regional and cross-functional stakeholders, ensuring clear communication.
- Ability to drive decisions, solving unstructured problems in fraud investigations and risk management.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Ideate and manage high impact strategies which increase user safety or improve user experience on Google Shopping and Shopping GenAI products, in partnership with stakeholders from Engineering, Product Management, Legal, Policy, Sales and other Trust and Safety teams.
- Perform investigative fraud and abuse analysis, producing insights and recommendations.
- Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions to completion.
- Strengthen global partnerships with executive stakeholders across teams and act as a reliable domain expert for them.
- Take part in the regular on-call coverage rotation to resolve sensitive issues and escalations.