Communications & Content Marketing Manager

The Opportunity

At ESW, we are building a content and communications function designed to serve brand, business, and people strategy. We’re hiring a strategic and cross-functional communications and content marketing manager to lead this work.

This role will shape ESW’s voice across channels and audiences, from go-to-market campaigns to internal culture to reputation building. You will own the messaging architecture, manage the global content calendar, and lead our network of PR, brand, and content agencies.

You’ll work closely with teams across product marketing, growth, sales enablement, HR, and talent acquisition to ensure that content drives performance, reflects brand standards, and supports key milestones across the company.

This hybrid role (50% in office, 50% remote).

Responsibilities

• Develop and own a unified global content and communications strategy
• Lead messaging and storytelling for growth campaigns, product launches, and partner with HR on employer brand, and internal culture
• Manage the global PR agency, helping elevate ESW’s reputation and executive voice in key markets
• Oversee all external communications across owned, earned, and paid media
• Define and govern editorial standards, tone of voice, and channel guidelines
• Guide and collaborate with leadership, HR, and talent to craft compelling communications and employer brand messaging
• Collaborate with product and growth teams to ensure content aligns to launches, demand generation, and lifecycle
• Ensure content is optimized for SEO, conversion, and accessibility
• Lead our external content and creative agencies, ensuring timely, high-quality delivery
• Measure content performance and continuously improve based on result

Requirements

• 6+ years in content marketing, editorial strategy, or communications roles (preferably B2B, SaaS, or ecommerce)
• Experience managing brand and PR agencies across regions
• Proven ability to work across functions—from product to HR
• Strong writing, messaging, and storytelling skills
• High attention to detail, with experience managing reviews and approvals
• Understanding of SEO, analytics, and digital publishing tools
• Bachelor's degree in communications, journalism, marketing, or related field

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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