Job Description
Contact Centre Agent- Weekends Part Time : Head Office- Santry, Dublin 9.
Assist customers with product/service inquiries, orders, and account management. Resolve customer complaints and escalate unresolved issues to management. Maintain accurate records of customer interactions and transactions. Educate customers on product features, pricing, and policies.Follow up with customers to ensure satisfaction and gather feedback.
Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process.
Benefits:
- Competitive Salary
- Twenty two days annual leave (pro rata)
- Medical refund scheme
- Enhanced statutory sick pay
- 1.5% employer matched Pension scheme
- Enhanced Maternity and Paternity benefits
- Access to Hubex benefits and discounts platform
- Life Assurance x2 basic salary
- Employee Assistance Programme
- Opportunities for career advancement and professional development
- Voluntary flu vaccination voucher
- Bike to Work Scheme
Key Responsibilities:
- 18 hrs per week over Saturday, Sunday and Bank Holidays.
- Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates.
- Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
- Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.
- Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics.
- Daily use of various in-house and external systems.
- Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
- Undertaking ad-hoc duties.
Your Skills:
- Customer Service focused candidates with previous experience in a Contact Centre environment
- Strong Sales skills
- Strong ability to meet targets
- Must be fluent in English – 2nd language advantageous but not essential
- Excellent communication skills – both written and verbal
- Excellent administrative skills
- Full working knowledge of MS Office
- Problem solving and numerical skills
- Strong ability to multitask in a busy environment
- Ability to highlight trends and issues
- Be a team player with the ability to work on your own initiative
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com