Customer Account Specialist

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

The Position:

We are looking for a highly motivated and eager-to-learn individual to join our Inside Sales team as a Customer Account Specialist (CAS). In this role, you will support our Sales Team by researching leads and proactively reaching out to both new and existing customers.

The CAS plays a key role in building and maintaining strong, trusted relationships with our customers, helping drive revenue growth and customer retention. You will manage all aspects of the customer demand stream in collaboration with our Sales Team and other internal departments.

This is a great opportunity for someone who is enthusiastic, proactive, and ready to launch or grow their career in a dynamic and supportive environment. You’ll have the chance to collaborate across departments, work in a vibrant and diverse culture, and be part of a socially conscious organization.

Key Responsibilities

• Conduct lead research and assist in identifying new business opportunities.
• Engage with new and existing customers via email, phone, or other channels.
• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers to understand their needs and provide solutions.
• Product Knowledge: Present product information, features, and benefits to customers, ensuring they are well-informed about offerings.
• Sales Strategy Development: Collaborate with the sales team to share customer/project information and achieve sales targets.
• Record Tracking: Maintain accurate records of sales activities, customer interactions, and follow-up actions in the CRM system.
• Market Awareness: Stay updated on industry trends, market conditions, and competitors' activities to effectively position products and services.

Required Skills and Qualifications

• Degree required in one of the preferred areas: Marketing, Sales, Business & Administration
• Master’s degree is an advantage
• Self-starter who works effectively in a fast-paced environment and is comfortable managing multiple requirements at the same time
• Business & Management experience
• Must have a clear understanding of a customer centric service model.
• Ability to work collaboratively as well as independently.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with customers and convey product information.
• Sales & Marketing skills
• Technical Proficiency: Proficient in using CRM software and other sales tools to manage customer relationships and sales processes.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.