Customer Payments Advisor - Hybrid

Join Capita Ireland as a Customer Payment Advisor – Starting 1st September!

Are you ready to make a real impact in customer service? At Capita Ireland, we’re proud to be a leader in the business process outsourcing market, with over 1,200 talented colleagues delivering multichannel customer engagement across industries like utilities, telecoms, media, travel, finance, agriculture, and the public sector.

We’re now hiring Customer Payment Advisors to join our dynamic and supportive team!

What We’re Looking For:
A passion for delivering excellent customer service
A knack for problem-solving and making customers feel valued
A positive attitude and a desire to grow with a forward-thinking company

Location Requirement:
To be considered, you must reside within the Republic of Ireland.

Start Date:
Monday, 1st September 2025

Job title:

Customer Payments Advisor - Hybrid

Job Description:

Job Title: Collections Advisor – Hybrid Working (Little Island, Cork)

Location: Hybrid – Work from both home and our office at:
Capita Customer Solutions 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

Salary & Benefits:

• €28,080 per annum
• Company-matched pension
• Life assurance
• High street discounts
• Refer-a-friend & earn scheme
Plus many more exciting perks!

Shift Pattern:

• Rotational shifts Monday to Friday , between 8 AM and 8 PM
• After training, you’ll work a hybrid model —splitting your time between home and our Little Island office

Training & Grad Bay:
We’ll set you up for success with comprehensive training and support .

• Training and grad bay will be full-time, in-office at Little Island
• You’ll gain the tools, knowledge, and confidence to thrive in your role

Your duties will include:

• Handling inbound and outbound calls to customers
• Contacting customers who have outstanding debt on their account
• Assist customers by ensuring they are back on track with outstanding payments
• Setting up payment plans for customers
• Setting up Direct Debits
• Calculating outstanding debt amounts
• Taking payments from customers
• Taking customers through their account, providing a breakdown of their account.
• Explain debt to each customer and how this is made up and what is outstanding/owing
• Taking customers through steps to get their account back up to date and on track
• Trying to avoid customers being disconnected by offering solutions to make payments

Required experience:

• Previous experience working in similar environment and ideally within a customer collections role
• Able to work comfortably to targets
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• MS Excel skills
• Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
• Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

• 22 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

The Recruitment Process

Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll move to the next steps to complete a screening form.

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent