Customer Service Associate – Full Time – Office-based in Enniscorthy, Co. Wexford
Are you a tech-savvy communicator with a passion for customer service?
Do you thrive in fast-paced environments where every interaction makes a difference?
Ready to grow your career with one of Ireland’s leading ICT providers?
Join a Legacy of Innovation
Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co. Wexford.
As the first point of contact for support queries, you’ll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving. You’ll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning.
This is a fantastic opportunity to build your career in a structured ICT environment with clear growth paths in customer service, service delivery, and technical support.
What You’ll Be Doing
- Act as the first-line contact for customers via phone, email, or automated alerts
- Log, categorize, and assign tickets using service management tools
- Troubleshoot and resolve routine technical issues using documented procedures
- Manage ticket flow, priorities, and resource coordination in line with SLAs
- Maintain clear, professional communication with customers throughout the support lifecycle
- Generate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contracts
- Monitor service levels and proactively identify potential capacity or performance issues
- Support the Support Centre Manager with project coordination, reporting, and general administration
- Champion the use of service management tools and best practices
- Ensure compliance with data protection, information security, and EHS standards
You’ll Be a Great Fit If You Have:
- At least 1 year of experience in a customer-focused or technical support role
- A third-level qualification in a business or related discipline
- Strong IT skills, with experience using service management or ERP systems preferred
- Fluent spoken and written English, with excellent communication skills
- A methodical, detail-oriented approach to troubleshooting and reporting
- Previous experience generating reports is a plus!
What You Bring to the Team
- A professional, customer-centric approach
- A positive, proactive attitude and a collaborative mindset
- Confidence in taking ownership of tasks and workflows
- A desire to learn, grow, and contribute to process improvement
- Analytical thinking and the ability to turn service data into actionable insights
What’s in It for You
- Competitive salary and company pension scheme
- Access to a free financial advice service
- Life assurance and a comprehensive wellness programme including EAP
- Sponsored training and ongoing professional development opportunities
- Regular team-building events and company-wide initiatives
- Flexible lifestyle days and 3 paid volunteer days per year
- The opportunity to build valuable reporting and data analysis skills that support business decision-making
Job Types: Full-time, Permanent
Pay: €28,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
Application question(s):
- Are you available to work full-time, on-site in Enniscorthy, Co. Wexford — Monday to Friday, 9:00 to 17:30? Please note that this schedule is non-negotiable.
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- Ireland (required)
Location:
- Enniscorthy, CO. Wexford (preferred)
Work Location: In person