We are hiring for the role of Customer Technical Support, Work Scheduler and Logistics/Stock Controller
This position combines elements of customer support, work scheduling and stock management responsibilities.
What you will be doing:
1. Management of front line technical support to customers on phone/by email.
- Includes live remote diagnostics of customers systems through phone calls and remote dial-in to systems
- Includes remote connections to sites to make changes to systems to alleviate emergency issues with systems, or change system parameters as per customer requests.
2. Scheduler
- Coordinate and manage engineers' schedules, balancing ongoing projects, emergency callouts, and service calls. This includes delegating of scheduling and contacting customers via phone/email to other administration team as needed. Oversee the priority-servicing list to ensure timely completion in line with customer agreements and industry regulations.
- Log and follow on or after hours calls as received by the on call engineer.
- Liaise with technical manager and administration re forward planning, current and medium and long-term weekly work schedules on the internal scheduler system.
3. Stock Controller
- Includes ordering stock through digital portal systems, organising the stockroom, logging deliveries, reconciliation of stock, updating of prices and carrying out stocktakes.
- Organisation of stock outward accurately to the engineers van stock and daily/weekly assignment of stock to upcoming assigned installation works.
- Liaising with our supply company representatives re specific stock items and implement stock return policies, as required.
- Management of all stock assignment to contractors & subcontractors and maintain ongoing business relationships with them.
- Processing of confirmed sales orders, ensuring adequate stock levels for confirmed jobs, and adding jobs to the schedule on the system.
- Complete/amend quotations on the system, when required.
Act as point of contact to technical engineers, sales team, chief executive, administration & accounts.
Compiling and sending of O&M Manuals, and Health and Safety documents for relevant contractors, sites, and customers.
Management and prioritization of your own workload, through excellent organizational skills.
Ensure best processes and practices are in place, and followed.
Some knowledge/experience of technical systems would be an advantage.
Upskilling knowledge of some industry regulations and technical equipment, as required.
Other ad hoc duties, as required.
Job Types: Full-time, Permanent
Pay: Up to €41,000.00 per year
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
- Private medical insurance
- Profit sharing
Application question(s):
- Confirm you have experience / knowledge of Technical products
- How many years experience do you have with stock management?
- Are you proficient in working through online systems and applications?
- Confirm you have at least 2 years of relevant experience
Work Location: In person
Application deadline: 31/08/2025
Reference ID: Tech/Stock 2025
Expected start date: 08/09/2025