A Duty Manager in The Gate Cinema Mallow, County Cork is responsible for the efficient day to day shift running of Mallow's number one family cinema. This includes assuming operational control of the venue and ensuring customer care standards are maintained at all times while on duty.
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Primary Responsibilities:
- Assist the Manager with the day to day management of The Gate Cinema, Mallow.
- Open and close the building in accordance with company policies and procedures.
- Assist the manager in implementing HACCP procedures and ensuring documentation and recording sheets are maintained.
- Lead, coach and mentor staff to ensure achievement of commercial KPIs as set by the General Manager
- Lead by example by working with staff across all areas of the facility including selling, cleaning, ushering etc.
- Follow cash policies and procedures as set out by the company at all times
- Foster a culture that provides customers with an excellent leisure experience in a friendly and relaxed environment.
- Implement standard company wide operating procedures, and supervise staff to ensure adherence to these.
- Gather feedback from patrons to inform management and lead to constant improvement of the customer offer.
- Deal with any customer issues or complaints which arise during their shift.
- Contribute to decision making around the customer offer pricing and promotions; marketing activities.
- Assist with the management of stock levels to ensure maximum availability and minimum waste.
- Maintain the highest standards of presentation and cleanliness at all times.
Most importantly – the successful candidate will embody a positive attitude adding to an excellent customer experience for everybody who visits The Gate Cinema, Mallow.
The Right Person:
- An enthusiastic, people person with an outgoing personality.
- A multi-tasker who thrives in an active and busy environment, whilst still maintaining the discipline to carry out routine tasks satisfactorily.
- Attention to detail, most particularly around presentation and customer care.
- Organised and capable of completing administrative work promptly
- Competent with Microsoft Office including Word & Excel and previous experience with a hospitality operating system.
- Ability to work on their own initiative but also follow direction and instruction from the General Manager
Given the nature of the cinema industry, applicants must be available to work five days over seven including evenings (which may go beyond midnight during peak trading periods) and weekends.
Some weekly shifts will require you to work up to midnight and therefore at this time only applicants aged 18 years or older will be considered.
Job Type: Full-time
Pay: €31,500.00 per year
Experience:
- Marketing: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Supervising/Management: 1 year (preferred)
Work Location: In person