At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,
Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Purpose of the Role:
Experienced and motivated Duty Manager to join our team. Reporting to the Operations Manager will primarily be responsible for all aspects of the day-to-day operation of the estate. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property. We are seeking an experienced Duty Manager with strong management skills and people management skills. Responsible for all aspects of the Hotel Operations including Food and Beverage Outlets and Conference and Banqueting Department. Ensuring that all areas of the Hotel meet with the hotel's standards of quality and service. To work with the Management team to optimize profits and increase sales, promote new and diverse business
Responsibilities of the role:
Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
Fully responsible for all aspects of smooth operations in all departments.
Support each department manager.
Ensure the premises are in operative condition and able to receive and serve guests with service excellence.
Conduct regular operations team meetings with all HOD's daily / weekly to discuss routine operational matters, sales targets, guest reviews and action taken for service recovery and also any staff issues.
Ensure SOP implementation in all departments and check the same during routine operational checks.
Ensure a professional, friendly and courteous service to all guests
To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
To liaise with and assist in departments as required
Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
Monitor the co-ordination between departments for smooth and efficient operations.
Identifying staff learning needs and assisting with development.
Excellent attention to detail and high level of commercial and financial knowledge.
Passionate about standards and provision of excellence in hospitality
Ability to lead and motivate a strong team of Departmental Managers and drive inclusiveness throughout the organisation
Strong personality and ability to promote a fun through work ethos
Ability to apply a common-sense approach to problem solving and foresight to anticipate and prevent problems developing
Ability to communicate at all levels
Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation
Requirements for the role:
Previous experience in a similar role in a 4/5-star property
Excellent customer focused manner at all times
Proactive positive attitude and must possess strong strategic thinking skills
The ability to communicate effectively at all levels
A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests