At Trim Castle Hotel, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are currently recruiting for a Duty Manager to join our Team.
Responsibilities of the role:
Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
Fully responsible for all aspects of smooth operations in all departments
Support all departmental managers
Ensure the premises are in operative condition and able to receive and serve guests with service excellence
Ensure a professional, friendly and courteous service to all guests
To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
To liaise with and assist in departments as required
Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
Monitor the co-ordination between departments for smooth and efficient operations
Identifying staff learning needs and assisting with development
Requirements for the role:
Previous experience in a similar role in a 4/5-star property
Excellent customer focused manner at all times
Proactive positive attitude and must possess strong strategic thinking skills
The ability to communicate effectively at all levels
Passionate about standards and provision of excellence in hospitality
Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation
A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
Flexibility with working hours is essential
Strong PC Skills/MS Office
Benefits:
Complimentary meal on duty/Staff car parking/on line training platform/Family & Friends rates/Uniform provided