Join our dynamic team in a multifaceted role that blends technical prowess, creative troubleshooting, and exceptional customer service. This role opens doors to diverse opportunities in sales, pre-sales, installation, training, and on-site engagements as your experience flourishes.
Responsibilities:
As a Customer Support Engineer, your key responsibilities will encompass:
- Identifying, resolving, documenting, and tracking all client inquiries.
- Deliver top-notch customer care through telephone, remote access support and in person.
- Orchestrating seamless software installations and providing comprehensive user training.
Candidate Profile:
We are seeking an ideal candidate with a strong emphasis on customer service in the realm of Electronic Point of Sale (EPOS) and Stock Control software.
The ideal candidate should demonstrate the following:
- A robust commitment to customer service, with a focus on exceeding client expectations.
- Skilled in having practical discussions that lead to solutions and working well with both technical and non-technical team members to meet customer needs.
Nice to Have:
While not mandatory, the following qualifications and skills will set you apart:
- A tertiary-level qualification in IT, Business, or a related field.
- Proficiency in SQL.
- Competence with Microsoft operating systems.
- Familiarity with networking.
- Prior work experience in a retail or visitor attraction environment.
At Retail Integration, our bespoke software is built in-house; so we develop our staff by training them on our software to be exceptional engineers.
General Requisites:
To thrive in this role, you must meet the following criteria:
- Eligibility to work in the Republic of Ireland.
- Possession of a full driving license and the ability to travel across Ireland or further afield.
- Proficiency in both spoken and written English, given the high degree of customer interaction.
If you're ready to embark on a fulfilling career that blends technical expertise, exceptional customer service, and the potential for diverse experiences, we invite you to apply and join our team. Elevate your career with us today!
Salary is experience dependent, ranging from €26k to €32k
This role is office based until probationary/training period is completed; after which hybrid working arrangement is available.
Job Types: Full-time, Permanent
Pay: €30,000.00-€32,000.00 per year
Benefits:
- Company events
- On-site parking
- Work from home
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- Ireland (required)
Work Location: Hybrid remote in Dublin 12, CO. Dublin