At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role:
Prepare, review, and organize sales-related documents, including contracts, proposals, and agreements.

Maintain accurate and up-to-date records of client interactions and transactions.

Act as a liaison between the sales team and other hotel departments.

Facilitate communication and ensure information flows seamlessly within the sales department.

Schedule and coordinate internal and external meetings for the sales team.

Assist in the planning and organization of sales events, trade shows, and promotional activities.

Respond to customer inquiries and requests for information in a timely and professional manner.

Prepare and send follow-up correspondence to clients after sales interactions.

Maintain and update customer databases, ensuring accurate and complete information.

Generate reports and extract data for sales analysis.

Assist the sales team in preparing sales presentations, proposals, and promotional materials.

Collaborate with other departments to ensure seamless execution of sales initiatives.

Manage the calendars and schedules of sales team members.

Coordinate appointments, travel arrangements, and itineraries.

Provide general administrative support to the sales team, including filing, copying, and data entry.

Handle office supplies and equipment maintenance.

Assist in monitoring sales performance against targets and goals.

Prepare regular reports on key performance indicators.

Assist in the onboarding of new sales team members, providing guidance on administrative processes.

Participate in training sessions to enhance knowledge of the hotel's offerings.

Requirements for the role:
Proven experience in an administrative role, preferably in a sales or hospitality setting.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office suite, particularly Word, Excel, and PowerPoint.

Attention to detail and accuracy in data management.

Ability to work independently and collaboratively in a team environment.

Customer-focused attitude and commitment to delivering exceptional service.

Adaptability to a dynamic and fast-paced work environment.