Hotel Woodstock are currently recruiting for an experienced Hotel Receptionist to join our team. Please note that experience in a similar role is essential to this role.
Key responsibilities:
Customer care:
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
- To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc
- To assist guests at all times.
- To ensure all guest queries are handled promptly and efficiently
- To use initiative in relation to the speedy resolution of guests queries or problems
- To report on all guest feedback to a supervisor or Manager.
Standards:
- To carry out departmental standards in accordance with the SOP Manual
- To ensure Hotel standards are achieved at all times
- To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times
Training:
- To attend all statutory training
- To attend other training sessions as per the departmental training plan or as when required by management.
- To assist as much as reasonable in the coaching and training of new staff.
Flexibility:
- To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
- To provide support where necessary in other areas of the Hotel
- To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and client needs
Health & Safety responsibilities:
- To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
- To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
- To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
- Hygiene
- Fire procedures
- Health and safety at work
- Security regulations
Communication:
- To maintain good liaisons and communications with management and all other departments
- To regularly attend monthly departmental meetings
- To offer any suggestions or ideas for improvement to head of department
- To attend any other meeting as necessary
Sales and costs:
- To assist in positively promoting sales within the department and maximize every sales opportunity.
- To assist in controlling departmental costs within the standards set by the departmental manager.
- To assist in stock control measures implemented, in order to achieve budgeted profit margins
- To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
- To pass on any referred/sales leads to the sales department, to assist in sales as required
- To be aware of Hotel promotions or special activities going on in the Hotel/area
Other:
- To carry out any other reasonable tasks as requested by management.
Job Type: Part-time or Full - Time
Benefits:
- Company events
- Flexitime
- Food allowance
- On-site parking
Schedule:
- Monday - Sunday
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Tips
Job Types: Full-time, Part-time
Pay: From €15.00 per hour
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- Gym membership
- On-site gym
- On-site parking
Ability to commute/relocate:
- Ennis, CO. Clare: reliably commute or plan to relocate before starting work (required)
Work Location: In person