Location: Kildare/Field based
Job Type: Full-Time
Are you an experienced Field Service Engineer looking for a new opportunity.
We are looking for a highly skilled Dental Field Service Engineer with specialised experience in digital X-ray systems, Cone Beam Computed Tomography (CBCT), Orthopantomography (OPG), phosphor plate scanners, CAD/CAM systems, and network and dial-in software support. The successful candidate will be responsible for the installation, maintenance, and troubleshooting of advanced digital imaging equipment in dental practices, ensuring they operate at peak performance.
Key Responsibilities:
Installation and Integration:
- Install and set up digital X-ray systems, CBCT, OPG units, phosphate scanners, and CAD/CAM equipment in dental offices.
- Ensure proper integration of imaging systems with existing practice management software and networks.
Maintenance and Troubleshooting:
- Conduct regular maintenance and inspections of digital imaging equipment to prevent downtime.
- Diagnose technical issues related to imaging systems and software, providing prompt and effective repairs.
Technical Support:
- Offer remote and on-site technical support for network and dial-in software, ensuring seamless operation of all systems.
- Provide training to dental staff on the correct usage of digital imaging equipment and software applications.
Documentation and Compliance:
- Maintain detailed records of service activities, including installation reports, maintenance logs, and customer interactions.
- Ensure compliance with industry standards and regulations related to dental imaging equipment.
Customer Relationship Management:
- Build and maintain strong relationships with dental professionals, understanding their needs and providing exceptional customer service.
- Gather feedback to improve service offerings and enhance customer satisfaction.
Continuous Learning:
- Stay current with advancements in digital dental technology, imaging systems, and software solutions.
- Participate in ongoing training and development programs.
Qualifications:
- Bachelor’s degree in Engineering, Biomedical Engineering, or a related technical field.
- Experience in a field service role preferred but not essential,
- Strong technical knowledge of digital Imaging systems and software applications.
- Excellent problem-solving skills and a proactive approach to troubleshooting.
- Strong interpersonal and communication skills, with a customer-focused mind-set.
- Ability to work independently and manage multiple priorities effectively.
- Willingness to travel for on-site service and support.
Skills:
- Experience with IT networking and troubleshooting related to dental systems.
- Familiarity with regulatory requirements and best practices in dental imaging.
Benefits:
- Competitive salary and performance incentives.
- Retirement plans with company matching contributions.
- Opportunities for professional growth and continuing education.
Join our team and play a vital role in enhancing dental imaging technology for practices and patients alike!