Financial Crime Manager (KYC) / Tripadvisor / Owl Payments
About Tripadvisor
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Office based - Dublin, Ireland
A newly formed Financial Crime Team is looking for a Financial Crime Manager to join the team on a full-time, permanent basis at our office in Dublin Landings. Reporting to the COO & MLRO, you will support the execution of all necessary actions to ensure achievement of an effective Financial Crime Compliance program. Specific responsibilities will include working with all areas of the business to ensure adherence to compliance standards; project planning, (internal and external) to ensure awareness of and adherence to compliance standards in relation to KYC Onboarding / Review & AML/CFT Monitoring.
Your primary stakeholders will be other members of the Financial Crime team, the Compliance department, Operations, Risk, Product/IT, Finance, and Internal Audit teams. You will also be building effective working relationships with colleagues in a range of different business teams, including looking for ways to continue to enhance the visibility and robustness of the Financial Crime Team processes.
What You’ll Do:
- Develop, manage and mentor and a team of analysts who manage the onboarding and ongoing monitoring of the Owl Payments (Tripadvisor) Customer base.
- Conduct QA of the financial crime team actions and provide feedback / training where required.
- Ensure the team has onboarded customer KYC applications within the allocated SLA.
- Ensure the teams’ alerts/queues are investigated, actioned/escalated/closed within the allocated timeframes.
- Identify trends/gaps and provide training to the team on new/emerging trends.
- Completion of STR's in a timely manner.
- Escalate issues to the Senior Management and action accordingly.
- Manage team meetings, develop staff skills and 1-to-1 feedback.
- Continually identify process improvements from a customer's perspective and make recommendations to senior management
Skills and Experience Required:
- Strong knowledge of fintech operations, AML/CFT regulations in Ireland with an emphasis in the EU/UK market
- Minimum 5 years’ experience in financial services managing Financial Crime, KYC, Payments AML & Fraud prevention.
- Proven people management experience, including directly managing teams (ideally ~7 staff: FTEs and contractors), with a track record of driving engagement and performance.
- Deep familiarity with KYC onboarding, periodic reviews, and AML/CFT transaction monitoring processes, ideally across European payment services and e-money regulations.
- Strong capability to conduct and oversee Quality Assurance reviews and spot checks, including escalated or higher-risk client files.
- Demonstrated ability to design, refine and implement operational processes for consistency, scalability, and efficiency.
- Proficient in analysing and reporting on operational and team performance, including producing MI dashboards and metrics using internal tools and systems.
- Comfortable presenting updates, performance insights, challenges and recommendations to senior management.
- Experience collaborating cross-functionally, particularly with Fraud Management, Customer Support, and Compliance teams.
- Strong working knowledge of relevant European regulatory frameworks (e.g., AMLD, CFT obligations, Irish CBI expectations).
- Confident in supporting senior management to shape team structure, resourcing, and capability development.
- Excellent risk mindset, attention to detail and problem-solving skills to ensure high-quality outcomes and continuous improvement.
- Previous experience in a Payment Institution and/or an E Money firm is an advantage
- Previous experience in an AML transaction alerts role
- Experience in submitting STR's
Skills and Experience Preferred:
- Knowledge/ experience in the payments / fintech industry;
- Previous experience working in an intelligence function;
- ACOI / Compliance Institute, ICA or similar certification.
This position is designated as a controlled function by the Central Bank of Ireland and is subject to the Fitness and Probity Standards.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.
Job Location: Hybrid
This role is a hybrid position that requires 2 days per week in the office
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