JOB PURPOSE: Operations
COMMERCIAL FOCUS:
In addition to following the company’s policies and procedures, principal accountabilities include, but are not limited to:
Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
Ensuring that air/road/sea freight SLAs are met.
- Accurate Reporting.
- Compliance with procedures.
OPERATIONAL FOCUS
Ensuring adherence to agreed legislative, company, customer and departmental standards
Ensure smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
Management of supplier relationships to ensure that SLAs are achieved.
Ensuring that service is maintained at the levels agreed within contracts.
- Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
- Producing statistical information relating clients
- Reviewing & monitoring internal processes to ensure optimum efficiencies.
- Ensuring that operational plans are developed and implemented in line with business objectives
- All processes carried out in line with procedures.
- Reporting completed as required and within timelines.
- Maintaining KPIs
- Internal/ External Audits.
CUSTOMER FOCUS
Delivering quality customer service by understanding the customers needs, processes and priorities
- Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
- Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
- Ensuring that customers are kept fully informed about issues that affect contract performance.
- Design and presentation of appropriate client KPI’s and SOP’s
- Identifying, developing and pursuing organic business growth opportunities with current clients.
- Professional company image maintained
- Ongoing relationships maintained
- Customer Feedback
ADMINISTRATIVE FOCUS
- Preparation of consignment paperwork
- Ensuring all jobs comply with audit record requirements.
- Sourcing, compilation and presentation of air/sea/road freight rates and quotations.
- Designing SOP’s and KPI’s
COMMUNICATION
- Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.
- Ensuring that customers are kept fully informed about issues that affect contract performance.
- Strong analytical skills. Commercial nous.
LEVEL OF EXPERIENCE / KNOWLEDGE
- Experience within logistics sector with substantial experience operating in a team environment.
- Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
- Experience of producing and key clients
- Experience of working in a health and safety focused environment. Azyra desirable
SKILLS
- Proven ability in team focused skills coupled with an ability to drive and implement change.
- Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
- Analytical – able to analyse and extract data, developing and adapting business plans as necessary.
- Willingness to establish and manage culture change initiatives, while driving efficiency.
- Commercially Focused on maximising margin potential
PERSONAL ATTRIBUTES
- Strong interpersonal and organisation skills.
- Team player.
- Self starter with the ability work on own initiative with minimum supervision.
Job Type: Full-time
Pay: €40,000.00-€45,000.00 per year
Additional pay:
- Retention bonus
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Experience:
- Freight Forwarding : 3 years (required)
Work Location: Hybrid remote in Bianconi Avenue, Citywest, CO. Dublin