Hotel Receptionist is required at Bonnington Dublin Hotel.
Reception
We are currently recruiting for the position of Receptionist . The person will maintain consistent standards of service excellence, ensuring guest satisfaction while creating a work environment that supports organizational values.
The main duties of this role include:
· Consistently offer professional, friendly and engaging service.
· Answer telephone and email inquiries in a timely manner.
· Assist guests regarding Broomfield House facilities in an informative and helpful way.
· Follow department policies, procedures and service standards.
· Follow all safety policies.
· To greet all guests in a warm, friendly manner
· To check in and out guests efficiently and quickly
· Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
· To take reservations and deal with inquiries
· To ensure billing is correctly done to the agreed standards
· To adhere to all company policies including Customer Care, Health & Safety, Fire Safety, etc
· Effective communication with other employees to ensure the day to day business runs smoothly
· To perform to operation standards on the reception desk.
· Available for Shift work and weekends.
· Ensure that all guest request & queries are dealt with in a polite attentive manner.
· Update all guest information on the system
Core Skill Requirements:
· You will be computer proficient with experience in data entry
· You will be highly customer focused and sales minded
· You will have worked with reservations systems and auxiliary reservation sites.
· You will have worked in a high-volume environment and will be able to demonstrate good time management.
Job Type: Part-time
Pay: €13.50-€14.00 per hour
Benefits:
- On-site parking
Application question(s):
- Are you fully flexible with hours of working
Work authorisation:
- Ireland (required)
Work Location: In person