GSOC Operator

Great people make us a great company

At Provincial you are more than your title

We have an exciting opportunity for a GSOC Operator on a client site in Dublin 2. We are looking for experienced night shift operators to join our night panel as our team expands.

The role is 40 hours per week, 12 hour shifts.

We're looking for people who:

• Demonstrate a great team ethic and contribute to team success
• Enjoy building relationships and connections as part of a diverse team
• Customer driven, proactive and aim to exceed expectations
• Are vigilant responsive and dedicated
• Communicate with ease and confidence; verbal, written and listening. You will be operating in a multi-cultural environment and may need to adapt your communications to your audience.

About the role

You will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports client operations globally. They give vital support to field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Responsibilities include but are not limited to:

• You will answer routine and emergency calls, monitor alarms and video equipment including fire alarms, door alarms, and duress alarms and provide general assistance to both employees and guests.
• You will possess exceptional people skills and will build relationships within the team to maintain and enhance security and safety.
• As part of a global operation, you may be required to work with peers in other geographic regions.
• Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.
• Maintain various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Client.
• Proactively monitor global events through OSINT for potential threats to personnel, assets, and reputation, immediately escalating with attention to detail to stakeholders to facilitate informed proactive decisions.
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices.
• Take an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
• Act as a liaison between all departments and the Physical Security Department.
• Escalate (without delay) complaints and unusual/critical event information to Shift Supervisor and SOC Supervisor.
• Accurately maintain control of all equipment and keys in the SOC. Accurately log all equipment and keys signed out and returned by Security, or other parties.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs and monitor and respond to all security and safety system alarms.
• Answer and respond to events and situations received over regular and emergency phones and intercoms.

Requirements

• Experience working in a SOC role is essential.
• Advanced computer skills and proficiency, including - Google Suite, Genetic and access control systems such as Security Desk and Genetec.
• Excellent verbal and written communication skills.
• Have a keen interest in global security risks.
• Strong analytical and problem-solving skills.
• Self-motivated and able to work under little to no direct supervision.
• A strong customer service focus.
• Ability to work in a team environment.
• Ability to multi-task.
• Experience at thinking through problems for logical solutions and remaining calm and professional under stress.
• Strong decision-making ability during both crisis and non-crisis situations.
• Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion and diplomacy.

Qualifications

• PSA Licence

Joining Provincial Security, you will enjoy the following benefits:

• Industry Leading Wage Package
• Comprehensive Sick Pay Scheme
• Real Opportunities for Advancement
• Maternity top up payment and flexible working hours
• Excellent Working Environment as accredited by Excellence Through People & Great Places to Work 2018
• Training opportunities

Looking after our team is important to us. As well as the benefits listed above, we also offer holidays, bike to work scheme, mental health supports, refer a friend scheme, Christmas savings club and more. If there's something important to you not listed above, talk to our team.

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don't meet all the criteria, don't worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.