Location:
Dublin, IE
Company: Irish Life Group Services Limited
- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
- The role of the Growth Solutions team is to be a catalyst for customer and business growth, working with colleagues across Irish Life Group to
- Enhance customer experience and lifetime value
- Use data and technology to deliver brilliant, personalised customer experiences, through new CRM capabilities and the use of Gen AI, for example
- Develop new innovation thinking and value streams to future proof our business
- Manage our brand and reputation through advertising, sponsorship, social media and media relations to make it easier for customers to engage with us
- Drive meaningful societal impact though being a force for good in our business and in our communities
- The Head of Program Management & Change is responsible for delivering effective planning, execution, reporting and governance of key initiatives that drive our customer-centric growth, innovation, brand and sustainability objectives.
- As a strategic leader, you will have a key role co-ordinating with colleagues from across the Irish Life Group to ensure effective delivery of strategy objectives for Growth Solutions.
- In addition the role will have overall responsibility for co-ordinating stakeholder engagement, risk management, data protection, project management best practice, new ways of working, and people engagement for the Growth Solutions team.
- This role is part of our Growth Solutions leadership team and reports to the Chief Customer, Marketing, Society & Innovation Officer
What you will help us to achieve
- We are embarking on an exciting journey with our 5-year Better Futures strategy. As part of this strategy, we are transitioning from a collection of product-aligned companies to a customer-centric, unified One Irish Life model.
- This approach ensures that our customers receive a seamless experience across all their health, life, pension and investment needs helping us to achieve our vision of being the driving force behind Ireland’s financial, physical, and mental wellbeing.
- To support this transformative strategy, we are seeking a dynamic and driven business leader to support the delivery of our customer strategy, marketing, innovation and sustainability programs.
More specific responsibilities will include
1. Program management: lead the design, delivery and governance of the department's portfolio of strategic programs ensuring alignment with business goals and customer needs. Develop a robust program management and reporting framework.
2. Change Management: Define and implement a structured approach to change management ensuring smooth adoption of new initiatives and ways of working and act as a change agent embedding customer focused, data-driven, and innovative practices across the Growth Solutions team and more widely
3. Stakeholder Engagement and Collaboration: build strong working relationships with senior leadership, business units and external partners to support delivery of goals. Work effectively to ‘clear the path’ to ensure program goals are achieved. Ensure effectiveness of Steering Groups and Forums that are co-ordinated by Growth Solutions. Ensure effective oversight of external partners and suppliers.
4. People engagement: people champion within the Growth Solutions team, working with HR on team engagement and communication. Ensure personal development framework and goals in place. Co-ordinate team response to Employee Engagement Survey feedback. Champion 3Cs and ensure 50% office attendance.
5. Risk and Data governance: Risk, GDPR and Data champion for the team. Ensure DPIAs in place for all projects, and work with DPO to resolve challenges of delivering a joined-up customer experience across the multiple legal entities in ILG.
6. Continuous Improvement & Innovation: Drive operational excellence by continuously refining program management processes, tools and methodologies and champion a test and learn mindset leveraging agile principles, innovation thinking and an outside-in perspective to enhance delivery effectiveness.
7. Leadership: Member of Growth Solutions leadership team, providing challenge and support to ensure team goals and KPIs are achieved. Take the lead on stakeholder reporting and value tracking.
8. Strategy and special projects: provide strategic input and project management support for ad hoc projects as required.
2. Change Management: Define and implement a structured approach to change management ensuring smooth adoption of new initiatives and ways of working and act as a change agent embedding customer focused, data-driven, and innovative practices across the Growth Solutions team and more widely
3. Stakeholder Engagement and Collaboration: build strong working relationships with senior leadership, business units and external partners to support delivery of goals. Work effectively to ‘clear the path’ to ensure program goals are achieved. Ensure effectiveness of Steering Groups and Forums that are co-ordinated by Growth Solutions. Ensure effective oversight of external partners and suppliers.
4. People engagement: people champion within the Growth Solutions team, working with HR on team engagement and communication. Ensure personal development framework and goals in place. Co-ordinate team response to Employee Engagement Survey feedback. Champion 3Cs and ensure 50% office attendance.
5. Risk and Data governance: Risk, GDPR and Data champion for the team. Ensure DPIAs in place for all projects, and work with DPO to resolve challenges of delivering a joined-up customer experience across the multiple legal entities in ILG.
6. Continuous Improvement & Innovation: Drive operational excellence by continuously refining program management processes, tools and methodologies and champion a test and learn mindset leveraging agile principles, innovation thinking and an outside-in perspective to enhance delivery effectiveness.
7. Leadership: Member of Growth Solutions leadership team, providing challenge and support to ensure team goals and KPIs are achieved. Take the lead on stakeholder reporting and value tracking.
8. Strategy and special projects: provide strategic input and project management support for ad hoc projects as required.
What you will need to be successful in the role
1. Program management: lead the design, delivery and governance of the department's portfolio of strategic programs ensuring alignment with business goals and customer needs. Develop a robust program management and reporting framework.
2. Change Management: Define and implement a structured approach to change management ensuring smooth adoption of new initiatives and ways of working and act as a change agent embedding customer focused, data-driven, and innovative practices across the Growth Solutions team and more widely
3. Stakeholder Engagement and Collaboration: build strong working relationships with senior leadership, business units and external partners to support delivery of goals. Work effectively to ‘clear the path’ to ensure program goals are achieved. Ensure effectiveness of Steering Groups and Forums that are co-ordinated by Growth Solutions. Ensure effective oversight of external partners and suppliers.
4. People engagement: people champion within the Growth Solutions team, working with HR on team engagement and communication. Ensure personal development framework and goals in place. Co-ordinate team response to Employee Engagement Survey feedback. Champion 3Cs and ensure 50% office attendance.
5. Risk and Data governance: Risk, GDPR and Data champion for the team. Ensure DPIAs in place for all projects, and work with DPO to resolve challenges of delivering a joined-up customer experience across the multiple legal entities in ILG.
6. Continuous Improvement & Innovation: Drive operational excellence by continuously refining program management processes, tools and methodologies and champion a test and learn mindset leveraging agile principles, innovation thinking and an outside-in perspective to enhance delivery effectiveness.
7. Leadership: Member of Growth Solutions leadership team, providing challenge and support to ensure team goals and KPIs are achieved. Take the lead on stakeholder reporting and value tracking.
8. Strategy and special projects: provide strategic input and project management support for ad hoc projects as required.
2. Change Management: Define and implement a structured approach to change management ensuring smooth adoption of new initiatives and ways of working and act as a change agent embedding customer focused, data-driven, and innovative practices across the Growth Solutions team and more widely
3. Stakeholder Engagement and Collaboration: build strong working relationships with senior leadership, business units and external partners to support delivery of goals. Work effectively to ‘clear the path’ to ensure program goals are achieved. Ensure effectiveness of Steering Groups and Forums that are co-ordinated by Growth Solutions. Ensure effective oversight of external partners and suppliers.
4. People engagement: people champion within the Growth Solutions team, working with HR on team engagement and communication. Ensure personal development framework and goals in place. Co-ordinate team response to Employee Engagement Survey feedback. Champion 3Cs and ensure 50% office attendance.
5. Risk and Data governance: Risk, GDPR and Data champion for the team. Ensure DPIAs in place for all projects, and work with DPO to resolve challenges of delivering a joined-up customer experience across the multiple legal entities in ILG.
6. Continuous Improvement & Innovation: Drive operational excellence by continuously refining program management processes, tools and methodologies and champion a test and learn mindset leveraging agile principles, innovation thinking and an outside-in perspective to enhance delivery effectiveness.
7. Leadership: Member of Growth Solutions leadership team, providing challenge and support to ensure team goals and KPIs are achieved. Take the lead on stakeholder reporting and value tracking.
8. Strategy and special projects: provide strategic input and project management support for ad hoc projects as required.
Key Competencies
Problem Solving and Decision Making
Leadership
Communication and Influencing
Innovation and Change
Commercial Awareness
Drive for Results
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILGL supports Equal Opportunity and is regulated by the Central Bank of Ireland.