Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
Job Description
Join IQ-EQ as Head of Transfer Agency, leading our dynamic Fund Management team in Ireland. Based in Shannon or Dublin, you'll oversee operational excellence and client service delivery. This strategic role involves collaboration across global offices and occasional travel. Be part of a forward-thinking firm driving innovation in fund administration.
What you’ll do
- You will lead and develop the Transfer Agency team, ensuring smooth daily operations and high-quality client service across all shareholder servicing functions
- You’ll collaborate closely with Fund Accounting and Compliance teams to implement robust processes, perform AML and eligibility checks, and uphold regulatory standards
- You’ll manage client onboarding, resolve operational issues, and maintain strong relationships with internal and external stakeholders
- You’ll drive continuous improvement, contribute to business development, and ensure optimal fee recovery and client profitability
- You’ll operate within IQ-EQ’s risk and governance framework, fulfilling the PCF 33 role under the Central Bank of Ireland’s Fitness and Probity regime.
What we offer
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: our employees are entitled to 25 days paid leave plus all Ireland public holidays
- Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
- You bring strong leadership and client service skills, with proven experience managing teams and building trust in a regulated financial services environment
- You have hands-on expertise in client onboarding, AML compliance, and navigating Ireland’s regulatory landscape, including the Fitness and Probity regime
- You’re detail-oriented and analytical, with the ability to resolve complex issues, improve processes, and meet tight deadlines under pressure
- You’re proficient in Microsoft Excel and familiar with multi-currency operations and systems like Investran and Paxus
- You work independently with a flexible mindset, a deep understanding of corporate governance, and a sharp focus on risk mitigation and operational excellence.
Additional Information
Our commitment to you and the environment
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.