InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.
Job Summary:
The Branch Manager position at InisCare is responsible for supervising the operations of a healthcare branch to ensure efficient functioning and delivery of high-quality care to customers. This role encompasses a combination of administrative, managerial, and healthcare-related duties in the Drogheda, County Louth branch.
The Branch Manager has designated responsibilities that involve collaborating with Senior Management, Coordinators, Recruitment Staff, Quality Team, Health Care Assistants, Customers, and their families.
Responsibilities:
- Operational Management: Oversee the day-to-day operations of the Branch to ensure smooth functioning. Implement and maintain efficient administrative systems and processes. Supporting and guiding the office team to achieve a fluid and clear scheduling practice
- Policy Implementation: Develop, implement, and monitor policies and procedures to enhance operational efficiency and service delivery. Ensure staff are aware of and adhere to these policies.
- Office Maintenance: Ensure the office is well-maintained, safe, and compliant with health and safety standards.
- Financial Management: Management of the office petty cash fund for daily operational expenses. Monitor financial performance of the office day to day spending and implement cost-control measures as needed.
- Financial Reporting: Maintain accurate and current records of the petty cash report at all times.
- Human Resources: Ensure ongoing training and professional development opportunities for staff. Conduct regular performance evaluations and provide constructive feedback. Address any performance issues and implement corrective actions as needed with the guidance of senior management and HR support.
- Staff Scheduling: Manage the coordination team to ensure adequate coverage for all shifts. Handle staff absences and other scheduling conflicts.
- Annual Leave – Responsibility for ensuring all annual leave is managed/booked in a timely & efficient manner within the current leave year as per InisCare annual leave policy.
- Quality of Care: Ensure high standards of customer care are maintained. Implement customer care policies and procedures to enhance customer outcomes and satisfaction.
- Customer Satisfaction: Address customer complaints and feedback promptly and effectively. Implement improvements based on customer feedback to enhance service quality.
- Customer Flow: Monitor and optimize customer flow including hospitalisations, respite and new customer. Ensure the base level of customer hours is kept at a manageable and appropriate level.
- Healthcare Regulations: Ensure InisCare and staff complies with all relevant healthcare laws, regulations, and standards. Stay updated with changes in healthcare regulations and implement necessary adjustments.
- Quality Assurance: Conduct regular audits and inspections to ensure compliance with regulatory standards. Implement corrective actions based on audit findings and ensure continuous improvement.
- Health and Safety: Ensure the facility meets health and safety regulations. Conduct risk assessments and implement safety measures to protect customers and staff.
- Strategic Planning: Develop and implement strategic plans to achieve business goals and objectives. Identify opportunities for growth and expansion of services.
- Reporting and Communication: Report to senior management on the Branch’s performance, challenges, and opportunities. Provide regular updates on key performance indicators (KPIs).
- Communication: Foster open and effective communication within the Branch. Ensure staff are informed about organizational goals, changes, and updates. Ensuring that the team feel supported and encouraged.
KPI’s
- Achieving a net organic growth target of 10 hours p/week.
- 75% satisfaction among staff and office team.
- Maintenance of customer satisfaction of at least 90%
- Improve care assistant satisfaction scores by 10%
Skills
- Leadership and Strategic Thinking - Setting a clear vision for the Branch and motivating staff to achieve it.
- Decision Making - Making informed decisions that enhance customer care and operational efficiency.
- Change Management - Leading and managing change initiatives, especially in response to evolving healthcare policies and practices.
- Healthcare Knowledge and Compliance - In-depth knowledge of healthcare laws, regulations, and standards in Ireland. Understanding customer care standards.
- Quality Improvement - Implementing and overseeing quality improvement initiatives to enhance customer outcomes.
- Effective Communication - Clear and empathetic communication with staff, customers, and stakeholders.
- Customer Advocacy - Advocating for customer rights and ensuring person-centered care.
- Conflict Resolution - Managing conflicts among staff and addressing customer complaints effectively.
- Budgeting and Financial Planning - Managing budgets, financial planning, and resource allocation.
- Operational Efficiency - Streamlining processes to improve efficiency and reduce costs.
- Staff Recruitment and Retention - Attracting, developing, and retaining qualified healthcare professionals.
- Training and Development - Ensuring ongoing staff education and professional development.
- Performance Management - Setting performance goals, providing feedback, and conducting evaluations.
- Crisis Management - Responding effectively to healthcare emergencies and crises.
- Risk Management - Identifying and mitigating risks to customer safety and healthcare operations.
- Infection Control - Ensuring strict adherence to infection control protocols and guidelines.
- Customer Experience - Focusing on improving the overall customer experience and satisfaction.
- Cultural Competence - Providing culturally sensitive care and addressing diverse customer needs.
- Ethical Practices - Upholding ethical standards and ensuring ethical decision-making in healthcare delivery.
Qualifications:
- QQI Level 6 or equivalent /or working towards – Essential
- Microsoft Office Suite – Essential
- PC Skills – Essential
Experience:
- Work Experience: 5-7 years in a health care setting - Essential
- Skills: Strong attention to detail, proficiency PC skills are a requirement - Essential
- Leadership - Essential
Benefits:
- Competitive salary
- Mileage paid at €0.44 per km or use of a company vehicle
- Refer-a-Friend Program – €150.00 per referral
- Career Progression Plan, guidance and support
- Ongoing training and professional development opportunities including QQI Level courses & CPR Training
- Supportive work environment with a focus on employee well-being
- Opportunity to make a meaningful difference in the lives of customers
Hours of work
- 9am to 5pm Monday to Friday
- Additional hours may be required outside of the standard Monday to Friday schedule, as needed.
- On Call and support to other team members in out of hours
Equal Opportunity Employer Statement:
We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace.
In line with the Employment Equality Acts 1998-2015, we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment.
Job Type: Full-time
Benefits:
- Bike to work scheme
- Employee assistance program
- On-site parking
- Wellness program
Application question(s):
- Do you have your QQI L6 - Healthcare?
- Do you have PC Skills?
- Do you have experience with Microsoft Office?
Experience:
- Healthcare: 5 years (required)
Work Location: In person