- Full time
- Bewteen 7:45am to 6pm
- €35.000per annum
- Opportunities for professional development
- Plus our Sodexo employee benefits package
Helpdesk Administrator
Portaloise, Co. Laoise- Fulltime
Be the hub that keeps everything connected.
At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are currently seeking a dedicated and dynamic Helpdesk Administrator to join our team and play a key role in driving excellence and innovation in Facilities Management.
As a Helpdesk Administrator, you'll:
Log, update, and close service requests in our Helpdesk System
Liaise with site teams to ensure tasks are assigned and resolved efficiently
Monitor and analyse open calls to ensure alignment with KPIs and SLAs
Support contract administration including payroll processing, purchase orders, invoicing, and month-end reporting
What we're looking for:
Strong customer service and office administration experience
Excellent communication and organisation skills
Advanced Excel skills; confident with Outlook and Word
Experience using CMMS software and basic accounts/bookkeeping
Self-motivated and detail-oriented with the ability to work under pressure
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Garda Vetting.
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Chatter Line
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications