Helpdesk Support (Level 2 Support) – Dublin
Are you an early-career IT professional with hands-on experience in Helpdesk Support and a passion for solving technical issues?
We are seeking three motivated and customer-focused Helpdesk Support (Junior) professionals to join a busy Unified Communications Team, supporting a wide range of voice, messaging, and mobile technologies. This is an excellent opportunity for junior IT support specialists looking to build their careers in a large-scale, fast-paced IT environment. Please note that this role is suitable for Stamp 4 holders and European citizens, as the contractor does not meet the criteria for a Critical Skills Visa application.
Location: Dublin 8 – Hybrid (Minimum 2 days per week onsite; Monday to Friday, 08:00–19:00)
Estimated Start Date: 9th October 2025
Contract Duration: 12 months
Attendance Pattern: Monday to Friday, 8 hours per day (excluding bank/public holidays). Some limited out-of-hours flexibility may be required.
Availability: Must be available to commence services on 9th October 2025
Role Overview
As part of the IT Team, you will provide Level 2 Helpdesk Support for a variety of enterprise communication systems, including Microsoft Exchange, Microsoft Teams, Mobile and Fixed Voice Services, and Mobile Device Management platforms. The role involves resolving service issues, responding to incidents, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Provide technical support and troubleshooting for communication and messaging platforms
- Manage service tickets, updates, and resolutions within the Service Desk system
- Deliver timely and professional customer support for technical queries
- Collaborate with technical peers to share knowledge and support documentation
- Support mobile devices, including Android operating systems and MDM tools
- Complete occasional ad hoc support tasks as directed
Required Skills and Competencies
- At least 2 years’ experience in an ICT Helpdesk Support role
- Strong customer service and interpersonal skills
- Familiarity with Microsoft Exchange / Outlook and Microsoft Teams
- Experience supporting Android OS and mobile devices
- Knowledge of Mobile Device Management tools (e.g., Omnissa Workspace One UEM or similar)
- Ability to manage and resolve Level 2 support issues independently and professionally
Mandatory Requirements (Pass/Fail Criteria)
Professional Experience: Minimum 2 years’ experience in an ICT Helpdesk Support role
Qualifications:
- Level 6 qualification (or higher) on the National Framework of Qualifications in Computing
OR
- Relevant industry certifications (e.g., CompTIA A+, ITIL v4) combined with suitable experience
English Language Proficiency: Full professional proficiency in spoken and written EnglishIf you’re ready to grow your IT career in a dynamic environment and contribute to essential communications support for a major public sector setting, we encourage you to apply.
Important Application Requirement:
To apply for this role, your CV must clearly demonstrate at least 2 years of experience in the following areas:
- Working in an ICT Helpdesk Support role
- Providing excellent customer service
- Supporting Microsoft Exchange/Outlook
- Supporting Microsoft Teams
- Supporting Android (Mobile) OS devices and users
- Working with Omnissa Workspace One UEM or a similar MDM solution
Job Types: Full-time, Permanent, Fixed term
Contract length: 12 months
Pay: €28,000.00-€35,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
Schedule:
- Monday to Friday
Application question(s):
- Please note that this role is suitable for Stamp 4 holders and European citizens, as the contractor does not meet the criteria for a Critical Skills Visa application.
Education:
- Advanced/Higher Certificate (required)
Experience:
- Help desk: 2 years (required)
Work authorisation:
- Ireland (required)
Location:
- DUBLIN 8, CO. Dublin (preferred)
Work Location: In person