Job description
The Redcastle Hotel currently require a full time Reception Supervisor.
Reception Supervisor is responsible for over-seeing the smooth operation of the front desk, ensuring excellent customer service and managing a team of receptionists. This includes tasks like greeting guests, handling inquiries, training staff and ensuring the reception area is well maintained.
Description:
- Respond to telephone, email and in person queries regarding reservations, hotel information and guest concerns.
- Overseeing Front Desk Operations, ensuring that all front desk tasks, including guest check-ins and outs, are handled smoothly.
- Guest Relations – acting as the main point of contact for guest concerns, a front office supervisor resolves issues and ensures guest satisfactions. This includes handling complaints and accommodating special requests.
- Staff Supervision & Training – responsible for training new employees and offering on-going support. They create and manage shift schedules, ensuring the desk is adequately staffed at all times.
- Monitoring Reservations & Room Allocations – Ensuring that reservations are correctly processed and rooms are assigned efficiently.
- Implementing Hotel Policies & Procedures – ensuring all front desk staff follow hotels policies and procedures.
- Ability to work on one's initiative
- Ability to handle all customer queries in a professional manner – a front office supervisor should be aware of how to handle difficult situations with tact and diplomacy.
- Ability to work under pressure in a busy hotel environment
- Cash handling and till reconciliation – ensuring all financial transactions are recorded correctly.
- Leadership abilities – supervisors must guide, motivate and manage their team effectively. This includes delegating tasks and providing ongoing support to team members.
- Organisational skills – the front office supervisor must be highly organised to ensure that all front office tasks are completed in a timely manner.
- Liaise closely with front office manager for any other duties mentioned above
- Full training provided
Ideal Candidate
- Previous experience working in the hospitality industry in a customer service role
- Fluency in English Language
- Excellent computer skills and organisational skills
- As a supervisor, you will be a role model & leader for the team so must have strong communication skills & be approachable
Job Type: Full Time
Pay: €13.50 per hour - negotiable depending on experience
Benefits:
- Food allowance
- On-site parking
Schedule:
- Monday to Friday & weekends
- Weekend availability
Language:
- English (preferred)
Work Location: In person
Job Type: Full-time
Pay: From €13.50 per hour
Benefits:
- Food allowance
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Language:
- English (preferred)
Work Location: In person