At LearnUpon, we’re seeking an Implementation consultant to join our team.This is a hybrid role, working 2-3 days per week from LearnUpon's Dublin office.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.
Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.
As an Implementation Consultant at LearnUpon my purpose is to discover and evaluate my customers’ use case for LearnUpon, assess and aid in calibrating their success metrics for launch and, using this information, develop and implement an implementation plan to meet their needs. I play a vital role in training my clients on LearnUpon as well as guiding them through how to build the workflows they need to implement.
My customers think of me as a valuable resource they can rely on to help them get the most out of LearnUpon. They trust me to help them make good decisions as they configure our software and gear up for launching LearnUpon. I also identify and explain any process changes our clients might incur as part of moving onto a new system and listen and gather their product feedback. I share this with their Customer Success Manager, when they aren’t present to hear it firsthand.
As an Implementation Consultant I hold a rotating book of clients, most of whom carry Basic to Premium plans. I may also serve a few Enterprise accounts at any given time. I understand and prioritize work within my own book of business according to my clients’ plans and needs.
My purpose is to help each of my customers thrive with their primary use case discovered during sales and introduction. I also record any business objectives and areas for expansion and share these with the Customer Success Manager to aid in future expansion and development of our accounts.
What will I be doing?
- Help define their use case(s) during introductions.
- Define and set requirements for launch.
- Develop, customize and guide customers through an implementation plan.
- Train and act as a valued resource to administrators on best practices and workflows.
- Assist and work collaboratively with Support to process migrations or integrations required by my customers.
- Ensure adequate testing has been completed by customers prior to launch.
What skills do I need?
- Sound product knowledge and general technical competency.
- Project execution.
- Communication skills.
- Proactivity with customers.
- Complex issues management.
- Time management.
- Empathy.
- Curiosity.
Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!
Not required but considered a big plus
- 3+ years experience in implementing clients.
Why work with us?
- Competitive salary and company ESOP.
- Comprehensive private health insurance scheme and Company pension scheme.
- 25 days annual leave + 1 annual company wellness day off.
- Work in a fun and supportive environment with regular team events.
- Excellent career progression - take LearnUpon where you think it can go.
What is the Hiring Process?
Applicants for the position can expect the following hiring process:
- Qualified applicants will be invited to schedule a 30-minute call.
- Successful candidates will then be invited to a series of practical interviews.
- Finally, candidates will have a short interview with our COO.
- Successful candidates will be contacted with an offer to join our team.
LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
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