As an Inside Sales Advisor you are on the digital front lines, serving as an ambassador who ensures our customers receive an exciting, engaging, and seamless customer experience through the vehicle decision, configuration, and purchase process. As the first voice of Tesla, you will be responsible for qualifying potential customers and relaying accurate and insightful information to our teams in the Field. You act as a pioneer for Tesla products, sharing your knowledge with our customers and helping lay the groundwork to lasting relationships as you deliver an innovative buying experience, all in the pursuit of accelerating the world’s transition to sustainable energy.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.
Location: Office based in our Dublin HQ
What You'll Do
Performance
- Communicate with prospective customers via phone, email, chat and SMS to nurture and prepare them for a vehicle purchase.
- Scheduling test drives to help our customers experience the product.
- Utilize existing customer relationship management tools to track and manage customers in the pipeline.
- Partner with Business and Field Sales Teams to handoff sales opportunities.
- Use a consultative approach to influence customer purchase.
- Provide feedback and recommendations based on direct experiences with potential customers.
- Escalate matters that require management attention in a timely manner.
- Work on the continuous improvement of processes and procedures.
General Duties
- Operate with a flexible mindset to support sales needs across the team.
- Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
- Execute on and share best practices with and across Tesla locations.
- Manage any additional duties to support wider business requirements.
- Ability to prioritise effectively and handle shifting priorities.
What You'll Bring
- At least 1 year of customer service and/or sales experience in a fast-paced environment.
- Strong relationship building and management skills and ability to explain complex technical concepts.
- Positive and energetic, excellent listening and communication skills.
- Showcases an ability to take initiative and be proactive.
- Capable of working autonomously as well as in a team.
- Resilience and adaptability to an ever-changing work environment.
- Ability to work in a team-based environment and achieve a common goal.
- Ability to work evening hours, weekends, and holidays in an office environment (Manchester or London).
- Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
- Must have a valid driver’s license for minimum of 2 years.
- Must have and continue to maintain a valid and safe driving record.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.