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Job Description:
Job description
Sun Life US is seeking a dynamic and experienced Change Coordinator to join our IT Department. This role will be instrumental in managing and improving our change management processes while also contributing to our configuration management efforts.
Preferred skills
Bachelor's Degree in Business, Technology, or related field (or equivalent experience
3+ years of experience coordinating changes/projects in the IT sector
Advanced Excel skills
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple concurrent change requests in a fast-paced environment
Experience working with geographically dispersed teams
Qualifications
ITIL certification or relevant experience
Project management certification or experience
Knowledge of ServiceNow or similar ITSM tools
Responsibilities
Change Management
Advocate for enterprise wide change management processes within the Sun Life US I.T. Department
Communicate changes in processes and tools to the IT organization
Train and support IT staff on change management best practices
Collaborate with management to enhance current change management processes
Review and approve upcoming change requests
Facilitate technical implementation plan review meetings
Coordinate with release management for large-scale system deployments
Produce monthly KPIs for change requests
Configuration Management
Advocate for updates to the Configuration Management Database (CMDB) for Sun Life U.S. Application Configuration Items (CIs)
Work with I.T. application owners to maintain compliance of application CIs
Manage the lifecycle of CIs, including requesting new CIs, maintaining existing ones, and retiring obsolete items
Produce monthly KPIs for Configuration Items
Infrastructure Change Impact Management
Coordinate with infrastructure teams to minimize the impact of changes on Sun Life US applications
Communicate infrastructure changes to relevant IT stakeholders
Ensure appropriate validation efforts are scheduled
We're looking for a candidate who is customer-focused, service-oriented, and eager to learn and take on new challenges. The ideal candidate will thrive in a dynamic environment and be able to adapt to evolving technologies and processes.
Job Category:
Product OwnerPosting End Date:
09/07/2025