GET TO KNOW US
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the glove and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand & Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
KNOW THE ROLE
Deliver exceptional customer service
Maximise sales performance and productivity
Communicate effectively
Build collaborative relationships across department store
Effectively manage stock and inventory
Complete any administrative tasks to a high standard and in a timely manner
KNOW WHAT WE'RE LOOKING FOR
Mid-week and weekend availability is essential. The ideal candidate will be warm, kind, and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean, and crisp image.
Proven customer service experience
The ability to provide inspirational, authentic, and personalized customer service
Ability to work retail hours including days, nights, weekends, and special events in a fast-pace work environment
Applicants must be able to provide proof of right to live and work in this country if invited to attend for interview
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.