The James Hotel is a boutique style hotel located in Tralee, Co Kerry. We are currently inviting applications for an experienced Night Porter to join our team. The James has a variety of different styles of bedrooms, a restaurant and a bar.
Your Role
The ideal candidate should have at least 2 years' experience in a similar role. As a Night Porter, you will play a crucial role in ensuring the smooth operation of the hotel. Night Duties include security, cleaning, bar service and guest relations.
Fluent English is essential for the role.
Duties included in the role are:
- Oversee night operations, ensuring a seamless guest experience
- Service of food and beverage items as requested
- Handle late check-ins, early check-outs, and guest requests efficiently
- To work closely with Reception and carry out any request that they may have in relation to guest requests
- To ensure all departmental S.O.P’s, Hotel Policies and Procedures are adhered to
- To ensure reception, lobby all corridors and other FOH areas are clear from trays and debris
- Cleaning and maintaining front of house areas including bar, lobby, reception and toilets; regularly checking that the premises is safe and secure
- Set up for breakfast service or other events as needed
- Oversee Reception office – answering phones and guest queries
- Managing any difficult incidents that may occur
- Be responsible for and aware of fire safety, the evacuation system, and safe handling of fire, in case of emergency while on duty
- Use initiative whilst carrying out duties so that we provide the best possible service to our guests
- Handle guest inquiries, complaints, and emergencies in a professional manner
- Responsible for the security of the hotel at all times, both in terms of access to the hotel and hotel property while on duty
- Maintain knowledge of all hotel services and facilities to be able to assist guests effectively
- Ensure the smooth handover of information between the night shift and morning shift
- Perform additional tasks as assigned by the Management Team
Working Hours:
Typically from 10:00 PM to 8:00 AM and comparable shifts, with flexibility depending on operational needs.
Working Conditions:
This position involves overnight shifts, including weekends and public holidays. It may include extended periods of standing, walking, and some light lifting.
Requirements:
- Previous experience in a similar role in a busy 4 star Hotel environment.
- Previous experience in hospitality.
- Must possess excellent guest service skills.
- Must have excellent interpersonal and communication skills.
- Must have a full driver’s license.
- Must have fluent English both oral and written and full legal status to work in Ireland.
All applicants must have permission to work in Ireland.
To Apply
If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: €13.50-€15.00 per hour
Work Location: In person
Reference ID: Night Porter