Operations Data Analyst

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Operations Data Analyst Operations Group > Underwriting Support
Job Grade: I
Reports To: Head of NA Operations Data & Quality
Internal Use Only

Job Description:
The Operations Data Analyst supports reinsurance operations by ensuring data accuracy, regulatory compliance, and consistent reporting. This role performs audits, collaborates with internal teams, and contributes to process improvements.

Key Duties & Responsibilities:

Data Quality and Compliance Auditing

• Perform routine audits of underwriting and operations processes to ensure compliance with internal standards and regulatory requirements.
• Verify insured details, treaty specifications, and risk data are accurately recorded in all systems of record.
• Review premium booking processes for compliance with Lloyd’s and Sarbanes-Oxley (SOX) requirements.

Performance Monitoring and Reporting

• Monitor service delivery against Service Level Agreements (SLAs) and report performance metrics.
• Prepare monthly audit summaries for management, highlighting trends and areas for review.

Documentation and Record Management

• Maintain documentation for treaty execution and regulatory filings in line with company standards.
• Collaborate with internal teams to resolve data discrepancies and support workflow consistency.

Process Improvement and Testing

• Participate in user acceptance testing and assist with implementing approved process changes.
• Identify and suggest opportunities for process standardization, with recommendations reviewed by management.

Stakeholder Communication

• Act as a liaison between operations, offshore teams, and underwriters to support information flow.

Please note that additional duties, responsibilities, and activities appropriate to the nature of this role may be required.

Required Qualifications and Experience:

• High school diploma or equivalent required.
• Undergraduate degree in business, or related field preferred, but not required.
• Preferably a minimum 2-4 years’ experience in the Reinsurance industry.
• Proficiency in Microsoft Office Suite or similar software.
• Strong aptitude for learning new computer/software programs.
• Demonstrates a positive, can-do attitude. 
• Good verbal, written, and interpersonal skills.
• Strong customer service skills and a professional demeanor.
• Strong knowledge of Reinsurance Products, Operations Processes, Rules and Compliance

Critical Competencies:

• Able to follow directions effectively.
• Self-motivated and capable of working independently.
• Skilled at prioritizing tasks and highly organized.
• Collaborates effectively with team members to achieve goals.
• Adaptable to change and maintains a positive approach in dynamic environments.
• Attentive to detail and accuracy.
• Capable of multitasking in a high-volume work environment.
• Committed to ongoing professional growth and development.

Critical Skills:

• Builds Relationships: Build and maintain professional networks with internal and external customers.
• Communicates with Impact: Clearly and confidently communicate information to a wide audience.
• Drives Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.
• Develops Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.