The Role:
We are seeking a dynamic and experienced Hotel Operations Manager. As the Hotel Operations Manager with Só Hotels requires the Operations Manager to come with a full-hands-on approach to operations and to be visible and act fully in all departments, especially Food & Beverage departments - (Brasserie/Bar/Abbey Restaurant/Functions).
We believe that food and beverage operations are the heartbeat of all of our hotels therefore we require the Operations Manager to be very involved in setting and maintaining the expected level of service and quality through leading from the front and setting the example.
Reporting to:
The Operations Manager will report directly to The General Manager and Group General Manager. In this role, you will work closely with the General Manager to ensure seamless operation and alignment with the overall goals and standards of The Loughrea Hotel & Spa.
The Person:
We are seeking an Operations Manager with a demonstrated history of success in Food & Beverage Management with Excellent People Skills, suited to a country Hotel and local business and community engagement.
Must be customer-focused, hands-on, excellent communication skills, whilst motivating the team to deliver the best possible outcomes for the guest and the business. One must be flexible to work weekends, professional in appearance and presentation, and possess the ability to come up with solutions.
The Hotel:
Lough Rea Hotel and Spa is one of the most highly recommended and well-known venues in Galway. Situated just outside the quaint town of Loughrea overlooking Loughrea Lake. Guests can enjoy the Rooftop Garden Bar and Sky Lounge, which boasts panoramic views of Loughrea Lake and the Galway countryside.
The hotels' facilities consists of 92 bedrooms, Shore Island Spa, ample free car parking on site, Lir Bar & Brasserie, Abbey Restaurant, along a large conference suite and 5 breakout rooms catering for conferences up to 500 people.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
Key Responsibilities include:
- Fully responsible for overseeing all aspects of all departments with a particular focus on F&B related areas as priority at all times.
- Support and work with all Heads of Department in all aspects of running the hotel
- To install and follow efficient and effective work methods and systems and to identify and agree schedules which will facilitate the achievement of high levels of staff productivity.
- To review staff rota’s, ensuring that they provide adequate cover in the most cost-effective manner.
- Ensure our kitchens and premises are in order to meet and exceed the standards of the EHO/HSA/WRC and other government bodies, together with our own internal Auditors - QSC and more importantly our employees and customers.
- Ensure the premises are in a presentable condition at all times whether on duty or off
- Conduct regular operations team meeting with all the HOD daily/weekly to discuss operational matters, sales targets, costings, guests feedback/staff feedback and also any staff issues
- Identify and implement SOP's in all departments and check the application of same during routine operational checks and hands on involvement
- Monitor the purchases and control the PO's and communicate with GM and Hotel Manager in relation to purchases
- To ensure that all cash handling procedures within the operations departments are comprehensive and practical in their operation, thus reducing errors, shortages and the Page 2 of 2 potential for theft.
- To compile weekly/monthly financial reports, giving details of revenue, covers and staff productivity in each of the departments.
- Control all the stock Food and Beverage - driving for results and operational standards
- Carryout random inspections of the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F&B Manager & Chef
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager
- Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Working with our Sales & Marketing Manager to prepare a sales plan for the F&B, C&B outlets, with a particular emphasis on the local market.
- Plan well for the future business and make sound decisions
- Ensure Health & Safety is always on the agenda, mindful of floor conditions, spillages and training staff in the management of this to prevent accidents and claims.
- Assessing and reviewing customer satisfaction and service recovery process
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation
- Any other duties assigned
Benefits:
- Employee discount at Só Hotel group properties.
- Career development and progression opportunities.
- Food allowance.
- Employee Assistance Programme
- Employee Recognition Awards
- Free car parking
- Group Employee Discount Scheme
- Complimentary Coffee
- Bike to work scheme
- Pension scheme
Only candidates located in Ireland will be considered at this time.
Job Type: Full-time
Benefits:
- Employee assistance program
- Employee discount
Experience:
- F&B Management: 3 years (required)
Work authorisation:
- Ireland (required)
Work Location: In person