Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Purpose of the Role
The Operations Manager is responsible for the day-to-day management of warehouse and production operations, ensuring seamless coordination, compliance, and performance across both functions. This role will lead, support, and develop the Warehouse and Production Supervisors to meet operational targets, ensure inspection readiness, and drive a culture of continuous improvement, safety, and collaboration.
The Operations Manager will act as a key link between the Operations Director and front-line supervisors to translate business objectives into clear operational deliverables.
Key Responsibilities
- Provide leadership, direction, and coaching to Warehouse and Production Supervisors.
- Monitor daily performance across warehouse and production functions to ensure alignment with planning, quality, and safety targets.
- Drive accountability for achieving KPIs, including output, inventory accuracy, compliance, and delivery performance.
- Lead daily tiered meetings to ensure communication, issue resolution, and operational alignment.
- Ensure both production and warehouse activities meet GMP, GDP, Health & Safety, and regulatory standards.
- Support audit readiness across functions; participate in inspections and own closure of cross-functional CAPAs where applicable.
- Champion adherence to SOPs, batch documentation standards, and good documentation practices.
- Collaborate with Planning, QA, and Supply Chain to ensure seamless flow of materials and timely completion of production plans.
- Monitor and mitigate risks that may impact schedule adherence or material availability.
- Identify and lead cross-functional improvement initiatives focused on productivity, cost-efficiency, safety, and quality.
- Support root cause analysis, lead investigations when required, and ensure effective implementation of corrective actions.
- Develop and maintain multiskilled and flexible teams through structured cross-training programs.
- Conduct performance reviews, coaching, and development planning for direct reports.
- Foster a positive, safety-first culture that encourages engagement and accountability.
- Provide timely updates to the Operations Director on operational performance, risks, and improvement plans.
- Ensure escalation procedures are followed effectively and that decision-making is data-driven and prompt.
Qualifications
- Bachelor’s Degree, Diploma, or Certificate in logistics, supply chain, or related field (or equivalent experience).
- Evidence of Continuous Professional Development.
Key Requirements
- Minimum 5 years of experience in operations leadership within a GMP-regulated manufacturing or logistics environment.
- Strong knowledge of production and warehousing workflows, regulatory compliance, and EHS practices.
- Proven ability to manage, develop, and lead cross-functional teams.
- Demonstrated experience in continuous improvement, problem-solving, and performance management.
- Excellent communication, planning, and organisational skills.
- Proficiency in ERP systems (e.g., JDE) and lean manufacturing tools preferred
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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.