Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
The Azure CXP PRIMO organization is focused on driving customer success at scale by building innovative experiences and platforms within the Azure Portal. Our work spans key areas such as Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health, and Azure Advisor. We also build and operate mission-critical systems that power Microsoft Cloud operations, including the Azure Support Center, Solutions and Content Platform, Incident Management & Response, Quality, and Customer Engagement & Observability platforms. Our team is global and diverse, bringing together engineering, product management, technical program management, and data science talent. We are known for our innovation mindset, leveraging the latest AI technologies to solve complex challenges. At our core, we’re customer-obsessed, data-driven, and committed to continuously improving the impact of our programs.
Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
- Leads, coaches, and builds a diverse, inclusive, high-performing team where all team members can do their best work.
- Fosters collaboration with key stakeholders, such as project managers and technical leads, to accurately gather user requirements and drive team alignment.
- Leads the charge in identifying dependencies and orchestrating the development of comprehensive design documents for products, applications, services, or platforms.
- Champions code excellence, optimizing, debugging, refactoring, and reusing code to boost performance and maintainability, ensuring maximum effectiveness and return on investment (ROI).
- Strategically guides the team in managing multiple group’s project plans, release plans, and work items, ensuring seamless coordination with relevant stakeholders, including project managers.
- Serves as a technical beacon, acting as an expert for Designated Responsible Individual (DRI) roles and vigilantly monitoring engineers across product lines, ensuring system/product/service integrity through on-call duties.
- Leads by example in product development, meticulously scaling to customer requirements, applying industry best practices for scalability and performance, and taking full accountability for any products that fall short of excellence.
Qualifications
- Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- People management experience leading high performing engineering teams.
Preferred Qualifications
- Software engineering experience including building large-scale web applications.
- Experience creating high-quality, customer focused products.
- Demonstrated success in bringing people together across teams to successfully collaborate on innovative solutions.
- Demonstrated success in creating an inclusive and fun work environment where every employee engages effectively.
- Demonstrated success in growing people and teams through modeling, coaching, and demonstrating care.
- Experience or working knowledge of JavaScript/Node.js/React or another similar web stack.
- Proficient with high quality Software design, development experience with effective problem solving, and debugging skills
- Experience in working on big data pipelines such as Cosmos, Kusto, Azure Data Factory, etc. or similar technologies would be a plus.
- Experience in working with Azure Dev Ops and SQL or similar technologies would be a plus.
Other Qualifications
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.