When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Product Specialist- Dutch OR French speaking Why We Have This Role
At Qualtrics, we are at the forefront of Experience Management, empowering our clients to deliver exceptional experiences for both their customers and employees. The Product Specialist role is essential for providing frontline support to ensure that our clients have extraordinary experiences with our products. By understanding our clients’ unique needs and challenges, Product Specialists serve as trusted advisors, helping to diagnose and solve technical issues while recommending best practices. This role is critical for fostering strong client relationships and driving satisfaction, ultimately contributing to the overall success and reputation of Qualtrics as a leader in the industry. We believe that exceptional support is key to our clients’ success, making this role vital to our mission. How You’ll Find Success
You will know you are a top performer when you consistently receive high satisfaction scores from a diverse range of clients. To achieve this, you will need to develop the following skills:
- Product Expertise: Become an authority on the Qualtrics product to effectively instruct clients and troubleshoot their issues.
- Communication Skills: Exhibit strong written and verbal communication abilities, ensuring you can explain complex concepts clearly and empathetically.
- Organizational Skills: Demonstrate the ability to juggle multiple priorities and manage high volumes of customer interactions without compromising quality.
- Problem-Solving Skills: Use your inventive thinking to devise effective solutions for customers facing challenges, while consulting on best practices.
- Attention to Detail: Maintain meticulous records and ensure every customer issue is addressed thoroughly and accurately.
- Collaboration: Work closely with cross-functional teams to build strong internal relationships and enhance the support experience for clients.
- Empathy: Show genuine care for customers, striving to understand their perspectives and providing them with a world-class experience.
- You will have the opportunity to develop and refine your skills in customer relationship management, data analysis and problem solving.
- The one constant about Qualtrics is change - you regularly adapt and learn as our products and technologies evolve.
- We have an in-office culture and open office environment here at Qualtrics, so you collaborate with colleagues in real time to find solutions for our customers.
- We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities - with potential opportunities to develop into technical team leaders for various areas of the platform alongside paths to other technical product support roles.
- Work directly with a wide range of Qualtrics clients by email, instant chat and phone (15-20 interactions per day).
- Delight our clients by helping them to diagnose and troubleshoot their technical difficulties
- Strive to achieve and maintain a high customer satisfaction score
- Improve your internal stakeholder management skills whilst cooperating with a number of other teams
- Rotating shift pattern between 7.30am - 5.30pm with limited need for evening and weekend work periodically.
- Full fluency in English is required, along with full fluency in either French or Dutch.
- Between 0 and 2 years of relevant experience.
- Hard-working self-starter capable of balancing multiple priorities and customer interactions per day in a dynamic environment
- Excellent analytical skills and technical ability/aptitude
- Ability to communicate and teach complicated concepts empathetically
- Detail-orientation with an ability to prioritize and resolve customer issues
- Interest in Technology/SaaS industry
- Experience in a customer facing role or tech or start-up environment
- Technical or hard science degree
- Prior instructing, research, or tutoring experience
- The Product Specialist team at Qualtrics is a dynamic group dedicated to delivering exceptional customer and product support throughout the Experience Management journey.
- Comprised of individuals with diverse backgrounds and expertise, the team plays a crucial role in ensuring clients receive the highest level of assistance.
- Team members thrive in a fast-paced environment, collaborating closely with cross-functional teams to solve complex technical issues and provide tailored solutions.
- The culture emphasizes continuous learning and adaptation, keeping team members updated on evolving technologies and best practices.
- By fostering strong relationships with clients, the team enhances customer satisfaction and contributes to Qualtrics' reputation as an industry leader.
- Ultimately, the Product Specialist team is committed to empowering clients and helping them maximize the value of Qualtrics solutions.
- A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
- Private health insurance - top of the range coverage.
- Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
- Quarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.
- Commuter Assistance - up to your public transport expenses to the office!
- Free breakfast/lunch as well as access to our amazing gym, yoga studio, entertainment area and pub/beer garden.