Meta
Global Operations
Operations
Program Manager, Advertiser Support Responsibilities
- Develop and implement strategies to improve vendor performance, quality, and efficiency
- Collaborate with cross-functional teams to identify and resolve operational issues
- Analyze data and metrics to inform decision-making and drive process improvements
- Develop and maintain relationships with vendor partners and internal stakeholders
- Ensure compliance with company policies, procedures, and regulatory requirements
- Identify opportunities for cost savings and process improvements
- Provide regular reporting and updates to leadership on vendor performance and operational metrics
- End to end program management of complex projects that can span time zones and across functional teams
- Proactively identify program risks, develop and execute mitigation plans, and communicate rationale
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- Investigate, troubleshoot, and resolve sensitive escalations to unblock advertisers from advertising on the platform
- Please note at times some weekend work and/or after hours work may be required
Minimum Qualifications
- 4+ years of experience in an vendor management, online operations, customer support, project management, consulting, online escalations environment or relevant experience
- Experienced communicator with influencing skills across different stakeholders, including different ranges of stakeholders
- Proven track record of successfully managing vendor relationships and driving process improvements
- Analytical and problem-solving skills
- Experience in project management and managing strategic projects with cross-functional teams
- Track record of driving process improvements and cost optimizations
Preferred Qualifications
- Experience working in customer support, online operations or trust & safety environment
- Knowledge of vendor management best practices and industry trends
- Certification in vendor management or a related field (e.g., CVA, VMO)
- Familiarity with KPI management, quality assurance and process optimization
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.