TITLE: Public Area Attendant
REPORTING TO: Housekeeping Manager, Housekeeping Supervisors and Hotel Management
MAIN PURPOSE OF THE JOB: To exceed the expectations of the guests and employees by providing the highest standards of cleanliness, service and co-operation at all times.
MAIN DUTIES AND RESPONSIBILITIES
- Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
- Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
- Greet Guests with a welcoming manner.
- Comply with all Company policies and procedures as outlined in your Team Member Handbook and new policies and procedures as introduced from time to time.
- Assist in the documentation of all quality standards and the adherence to these standards.
- Maintain all assigned areas to the highest standards of cleanliness and tidiness
- Maintain exceptional standards of personal grooming and appearance
- Properly clean, supply and equip guest rooms, public areas and staff areas
- Correctly clean and maintain all soft furnishings, curtains and sheer curtains
- Conduct regular inventories
- Immediately report any deficiencies relating to cleanliness or repair
- Immediately report any discrepancies in room status
- Properly handle and record lost property
- Assist colleagues and guests with special requirements
- Properly use and maintain all hotel equipment and property
- You may be asked to Service rooms that must be to the standards required by the Hotel.
- Servicing bathrooms in a hygienic manner
- All soiled linen is removed from the floors immediately.
- Ensure that any special requests from guests are adhered to.
- Communicate our services and facilities to customers as required.
- Daily, weekly, monthly and yearly cleaning is carried out as requested by Management.
- All public areas such as corridors, stairways and fire exits are cleaned and well maintained, clean glass in doors, radiators, pictures and any other equipment that is in the corridors.
- Your housekeeping trolley should always be adequately stocked and clean.
- Never leave your housekeeping trolley or vacuum cleaner unattended.
- Report any maintenance requirements to your Manager / Supervisor.
- Control the amount of equipment, cleaning materials and customer supplies used in all rooms.
- Ensure that all glass, crockery and rubbish is removed from public areas
- A high level of security at all times regarding Master Keys and bedrooms.
- Respecting guests and colleague’s privacy at all times and maintaining a high level of confidentiality
- Report any suspicious behaviour of a customer to a member of the Management Team.
- Adhere to all purchasing and stock control systems and procedures in place in the Hotel.
- Ensure that the Housekeeping Storerooms and Linen Rooms are always kept clean and tidy.
About the position:
- The primary responsibility for this position is to clean bedrooms and public areas to the highest standards.
- These are part time positions, so flexibility is essential.
- You will report directly to accommodation management with a daily morning brief outlining your responsibilities for the day.
Ideal candidate will possess:
- Role would suit a friendly and enthusiastic professional with strong attention to detail.
- Ideally, we are looking for those with Hotel experience, however we will consider those with similar experience looking to begin a career in the hospitality industry.
- As an employee of the MHL Hotel Collection– you will receive initial and ongoing training for your professional development, progression opportunities, meals on duty, uniform and MHL hotel discounts
About the MHL Hotel Collection:
MHL group is a renowned portfolio of well known, high profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process.
Guided through this process you will be introduced to management relevant to your new role and to our business.
Job Type: Permanent
Work Location: In person
Reference ID: PAA