Are you a people person with a passion for hospitality and a talent for leading a team? We're looking for a dedicated and enthusiastic Reception Supervisor to ensure the smooth and efficient operation of our reception area. In this key role, you'll be responsible for supervising the reception team, delivering a warm and professional welcome and farewell to our guests, and maintaining the highest standards of front desk service throughout your shift.
Front Office Operations
- Ensuring the smooth operation of the reception desk
- Supervising and delegating work of receptionists
- Assisting the Front Office Manager with daily duties when requested
- Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner
- Delivering excellent customer service to all guests at all times
- Induction and training of all new staff to agreed standards and following the training plan
- Controlling the availability of rooms and balancing rooms types on a daily basis
- Controlling and closing House Accounts on a daily basis
- Delivering training and assisting in the development of the front office team
- Communicating hotel and city services to guests
- Balancing all financial records and reports at the end of each shift.
- Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests
- Communicating clearly with tour guides and organising group luggage to and from bedrooms
- Taking messages on behalf of the guests and ensuring delivery to the guests room
- Taking messages on behalf of Managers and ensuring that messages are passed on with all the necessary details
- Maximising room revenue at peak times by offering best rates at low times and upselling rates where possible
- Ensuring floats are balanced at the end of all shifts
- Completing corrections of bills when on shift
- Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis
- Preparing rooming lists in conjunction with reservations team
Customer Service
- Leading by example by providing an efficient and friendly service to guests at all times
- To follow the Mespil Hotel key standards at all times
- To provide a warm and friendly telephone service to guests
- Handling guest complaints in a professional manner and to a 4 star standard
- To maintain a positive, friendly attitude with both hotel guests and your colleagues
The successful candidate will be required to have:
- Strong reservations experience from similar style properties
- Some experience in supervising a reservations team
- Excellent Customer Care skills
- Excellent communication and interpersonal skills
- Ability to work on their own initiative
- Demonstrate strong leadership qualities
- Ability to deal sensitively and appropriately with confidential information
Benefits include:
- Competitive Salary
- Continuous training and development
- Complimentary stays in our sister property
- Employee Recognition Awards
- Social Events calendar
- Additional Days Off for Length of Service
- Uniform provided
- Bike 2 Work Scheme
- Taxsaver Commuter Ticket Scheme
- Refer a Friend Scheme
- Employee Assistance Programme (EAP) for employees and friends & family.
- Pension Scheme
- Health Insurance (Reduced Rates)
- Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinne
- Be part of a great team and a hotel who is recognised as a "Great Place To Work" and a "Outstanding Employer" for 2023, 2024 and 2025 through the Failte Ireland, Employer Excellence Program