Fitzwilliam Lawn Tennis Club, one of Irelands’ premier private member’s clubs, is recruiting for a full-time receptionist to work in our busy Front Office department.
We require a front-facing team member who is self-motivated, customer-focused & enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the club’s service ethos is built.
The advertised role is full time comprising of morning and evening shifts over a 7-day roster.
The ideal candidate must:
- Be a fluent English speaker
- Be chatty, member-focused and courteous
- Have a natural ability to explain concepts, queries, and instructions
- Be able to multi-task in a busy environment
- Ideally have experience within the hospitality industry
- Be alert and have well developed observation skills
- Be fluent in a digital environment – software and computer skills
- Available to work a rotation of shifts including daytime, evenings and weekends
- Authorised to work full time in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role
Duties and Responsibilities of the Role
The role includes but is not limited to:
- Greeting members and their guests
- Answering and directing telephone calls using correct salutations and telephone etiquette
- Responding to member queries via telephone, email and in person
- Processing all member booking and event requests, changes and cancellations
- Operate ESP Point of Sale and Member database
- Monitoring access to the club
- Manage event, court and class booking systems for sports and catering events
- Balance end of shift and end of day
- Maintaining a thorough knowledge of:
- Club Rules and Bye Laws
- All facilities/services, hours of operation and availability
- The layout of all facilities and how to access them
- Restricted access dates/times
- All Club events
Skills and Experience:
- MS Word and Excel skills essential
- General computer proficiency
- Excellent communication, organisational and administration skills
- Flexible and pro-active attitude
- Experience working in a busy, people-oriented environment.
Benefits:
- Meals on duty
- Training & development
- Annual Bonus
- Bike to work scheme
- Staff events throughout the year
- Employee Assistance Program
Work Location: In person
Job Types: Full-time, Permanent
Pay: From €14.00 per hour
Expected hours: 37.5 per week
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: REC25