An exciting opportunity now exists for a Full Time or Part Time Receptionist to join our friendly Front Office team here at the Hodson Bay Hotel.
The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.
The Hodson Bay Hotel is part of the Hodson Bay Group, and we are delighted to be part of the Failte Ireland Employer Excellence Programme.
Hodson Bay Group was recently certified as A Great Place to Work. In 2025, The Hodson Bay Group has been ranked 12th Best Super Large Workplace and one of the Best Workplaces for Women 2025.
Role responsibilities include:
- You will be responsible for welcoming guests and acting as their first point of contact throughout their stay.
- To proactively anticipate the guests' needs in order to enhance quality service and guest satisfaction.
- Assisting the Front Office Team with the day to day running of the desk from check in to check out.
- Assisting the Front Office Team with the development of the Reception area, ensuring good organisation, effective and efficient systems.
- To provide the highest level of Customer Service to the Guests at all times and to maximise all opportunities and bookings by way of excellent people skills, product knowledge and closing sales ability.
- To offer the highest level of guest service in the Hotel, ensuring the highest standards are achieved at all times.
Requirements:
- A minimum of 1 year experience in a similar capacity in a busy hotel with a strong background in Front Office systems is preferred.
- Working knowledge of Front Office Systems, Opera is preferred.
- Excellent level of spoken & written English
- Proven experience of working as part of a team
- Excellent customer service and interpersonal skills
Why work with us?
- We have been certified as a Great Place to Work
- Achieved 'Excellent Employer' (Gold) Award as part of the Failte Ireland Employer Excellence Programme
- 39 Hour Working Week
- Complimentary use of Hodson Bay Hotel's Gym & Swimming Pool
- Career Development Opportunities
- Meals provided while on Duty
- Free Parking
- Hotel Discounts across the Hodson Bay Group
- Motivational Benefits - Employee of the Month etc
- Health & Wellness Programme
- Active Sports & Social Club
- Subsidized staff taxi service - Athlone Town
As a member of the Hodson Bay Group, the Hodson Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee's across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.