The Hillgrove hotel & Spa, part of The iNUA Collection is now looking for a passionate and professional Receptionist to join our team.
As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience.
Responsibilities:
- Welcome guests with a warm and friendly smile, ensuring a positive first impression.
- Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
- Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
- Manage switchboard operations, directing calls and providing information to guests.
- Maintain a well-organised reception area, ensuring cleanliness and tidiness.
- May assist with administrative tasks, such as filing and photocopying.
Qualifications:
- Previous experience in a hospitality setting, preferably within a hotel environment.
- A genuine passion for exceeding guest expectations and delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
- Strong organisational skills with a keen eye for detail.
- Proficiency with PMS like HotSoft and/or Opera.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work within a dynamic and supportive team.
- Be part of a prestigious hotel collection renowned for exceptional service.
- Gym and Pool free membership.
- Access to employee discounts for you, your family and friends.
- Learning and development opportunities.
We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family!
The iNUA Collection is an equal opportunities employer.