We have an exciting opportunity to join our growing team!
We’re currently recruiting a Receptionist / Concierge to become part of the Rapport Guest Services Team, based at our currently renovated client’s office in Dublin 2.
In this front-of-house role, you’ll be the first point of contact for occupiers and visitors, delivering exceptional service in a professional and welcoming environment.
We’re a dynamic team of 20 passionate individuals dedicated to delivering exceptional customer service and top-tier facilities support to every occupier and visitor we look after.
Type of contract: Full-time, permanent
Hours: 42.5 per week (Monday-Friday, on a shift rota basis between 8 AM and 5:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- As a Receptionist / Concierge, you’ll be the primary point of contact on the Ground Floor, responsible for reception and lobby hosting in the office.
- Our team is at the heart of the building—we manage the daily flow of activity, support our high-profile occupiers, and warmly welcome their visitors. With a strong focus on intuitive, high-quality customer service, we ensure that every interaction is professional, friendly, and memorable.
- You’ll work closely with the Building Management and Facilities teams and will also play a key part in supporting a major refurbishment project—helping ensure the workplace remains safe, functional, and well-managed throughout.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- You’re an upbeat, reliable individual with a strong sense of integrity and a can-do attitude.
- You’re passionate about delivering outstanding service and genuinely enjoy helping people feel welcome and supported.
- You may already have an interest in facilities or building management—or you're eager to learn. Either way, you’re curious, proactive, and open to growing your skills.
- You take ownership of your work and understand the value of being a strong team player.
- You’re also confident working independently and can be trusted to manage tasks without constant supervision.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.