About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
Provides refund services to tourists while offering first-level support during the process. Ensures a seamless, professional, and consistent experience for customers in line with company policies and international standards, contributing to the overall satisfaction of the customer journey.
What you will do
- Deliver full, high-standard support to tourists during refund transactions, adapting to individual requirements and scenarios.
- Proactively explain refund procedures and ensure compliance with all applicable policies and regulations.
- Facilitate interactions with Customs to assist tourists in completing necessary procedures efficiently.
- Maintain exceptional levels of customer satisfaction as part of the travelers’ overall airport experience.
- Handle queries, complaints, or concerns in a professional and empathetic manner to resolve issues promptly.
- Communicate effectively with the main office and relevant departments to address daily operational requirements.
- Maintain accurate transaction records and prepare periodic reports as required by the refund manager.
- Adhere to compliance and anti-fraud measures throughout refund operations.
Who you are
- Proven experience in a similar position, preferably in the finance, customer service, or hospitality industry.
- Excellent communication and interpersonal skills, with the ability to manage diverse customer interactions.
- Strong problem-solving and organizational skills.
- Reliable, proactive, and detail-oriented.
- A team player with a customer-first mindset and hands-on approach to responsibilities.
- Fluency in written and spoken English is mandatory.
- Proficiency in additional languages such as Chinese or Arabicis is advantageous.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.