Travel Requirement: 25%–50%
Reports To: LMC Global Delivery and Service Manager
Team: SDS Global Management Team
Role Summary
The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with Microsoft’s IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.
Key Responsibilities
Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.
Ensure all technical operations are supported by the Regional Technical Lead and meet Microsoft’s standards for performance, security, and compliance.
Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.
Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.
Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.
Conduct and oversee site audits, service ticket reviews, and corrective action implementation.
Ensure Azure IoT and related platform support is aligned with regional needs and global standards.
Maintain full accountability for compliance with Microsoft Data Privacy and regional regulatory requirements.
Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.
Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.
Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.
Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.
Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.
Lead contributions to global knowledge-sharing initiatives and documentation repositories.
Qualifications
Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).
5+ years of experience in IoT, smart building systems, or technical operations.
Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.
Familiarity with Azure IoT, telemetry systems, and data analytics platforms.
Strong leadership, communication, and problem-solving skills.
Demonstrated experience in managing technical documentation and knowledge bases.