The Powerscourt Hotel, Resort & Spa is currently recruiting for a Reservations Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Reservations team. This role offers a competitive Salary and ongoing training.
About Powerscourt Hotel Resort & Spa:
Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.
About the Role:
- As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
- You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
- Main Tasks or key responsibilities: Orchestrate and/or prepare the arrival of guests.
- Handle all guest opportunities by following the guidelines and ensuring guest satisfaction. Energize the Guest Relations process in daily contact with other departments.
- Review preferences to ensure they are actionable prior to entering the hotel systems.
- Knowledge of Opera, Open Table, MARSHA would be desirable.
- Maintain telephone etiquette and verbiage standards.
- Maintain complete knowledge of:All hotel facilities/services, hours of operation
- All guest room layouts, bed types, décor, appointments and locations
- Availability for any given day
- Restricted dates
- All packages and promotions
- Specific arrangements between hotel and travel agencies
- Entertainment/special events scheduled in the hotel
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Process all reservation requests, changes and cancellations received by phone, fax, mail, and internally.
- Monitor and maintain waitlists daily.
- Compile and maintain information for daily/weekly/monthly reports.
- Complete the departmental checklist.
- Successful completion of the training/certification process.
- Maintain complete knowledge and proper working condition of daily hotel operations.
- Review future reservations check for duplicate bookings, cancellations and special requests.
- Communicate necessary errors or needed updates on the hotels website.
- The ideal candidate will possess:
- Excellent command of the English Language, both written and oral.
- At least one years’ experience working within a Hotel’s Reservations or Reception department.
- Ability to focus and multitask, to use time efficiently; prioritise and organise work.
- Ability to work well under pressure
- Ability to input and access data in software applications (Opera PMS, Open Table, MARSHA, etc).
- Ability to work cohesively with other departments and other team members.
- Ability to work flexible hours, including weekends, holidays and evenings.
- Ability to convey a professional image and personality exuding confidence and leadership skills.
- Ability to interact and engage with all guests in a pleasant manner.
- Ability to sell the property’s features.
- Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
- Ability to provide clear and pleasant telephone communication in English with proper grammar.
Why join our team:
- Competitive Salary
- Additional leave in line with service after two years of service
- Monthly contribution towards employee’s Health and Wellbeing after two years of service
- Complimentary employee bus service to and from Bray Dart station daily
- Learning and Development with opportunities for career progression
- Employee Hotel Discounts for Marriott and MHL hotels.
- Complimentary Car Parking
- Meals while on duty
- Employee Recognition Awards
- Uniform provided and laundered
Job Type: Full-time
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
- Sick pay
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work authorisation:
- Ireland (required)
Work Location: In person