POSITION SUMMARY:
In this position you will:
a. Coordinate daily tasks of retail assistants alongside the retail manage, and manage staff in their absence.
b. Advise customers on health and grooming requirements
c. Complete sales transactions, as well as extended till responsibilities including exchanges, refunds and price changes.
d. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean and tidy state.
e. Assist the Retail Manager with stock management and ordering of the store.
f. Assist the Retail Manager with the prepare and execution of promotional activity within the store.
g. Report any preventable losses, inclusive of theft, damaged stock and short sent deliveries.
h. Coordinate opening and closing of the store, where applicable.
KEY DUTIES & RESPONSIBILITIES:
Your typical duties and tasks will be to:
- Communicate effectively with a diverse range of people, including patients and pharmacy staff
- Sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
- Assist customers with common health problems
- Anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
- To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
- Supervise and direct the activities of retail assistants.
- Accurately complete sales transactions, including refunds, exchanges and price changes.
- Manage the presentation and storage of pharmacy merchandise, ensuring the pharmacy is kept in a clean and tidy stand, including managing window displays.
- Minimise instances of shoplifting, alerting security personnel and other team members of potential risks and reporting security risks and thefts to management and/or security guards when applicable.
- Attend to telephone enquiries
- Always keep customer and employee information private and strictly confidential
- Create and maintain effective relationships with patients, customers and pharmacy staff
- Take all reasonable care for your own and others safety and wellbeing while at work
- Make sure you know and comply with all safety instructions and operating procedures
- Action and/or delegate MyComms Tasks and emails as appropriate to ensure all Head Office instruction are followed on time, including managing Petty Cash, Stock Adjustment reviews and stock transfer requests.
- Assist with set up of new stores where appropriate and as discussed with your Retail manager and the National Manager – Store Operations.
Suitable candidates should demonstrate the following:
- Demonstrated capability to perform effectively as a pharmacy assistant
- Demonstrated ability to develop effective relationships with customers from
- Demonstrated ability to verbally express thoughts, information and ideas in a
- Able to demonstrate an ability to organise self to achieve work programme, meet
- Demonstrated commitment to the provision of quality services.
- Well groomed and well presented.
- Honesty, integrity and an understanding of the significance